AM Server - Sassetta

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview

In our pursuit of excellence, a fantastic opportunity has arisen for a talented and career driven Server who will demonstrate exceptional customer service skills, an immaculate presentation, a friendly attitude to work with in a very demanding and exciting environment. While the ideal candidate will have a solid experience, working in our restaurant will require an eagerness for learning and development. This is an AM position, including shifts starting at 6:30am and 9am for breakfast service and leading up to lunch service. 

Responsibilities

• Display a warm, personalized and caring welcome by greeting our guests upon arrival to their table.
• Present menus, answer questions and make personalized suggestions regarding food and beverage pairings.
• Place guest’s orders according to cooking and prep times, ensuring a seamless and impeccable service.
• Partner with team members to serve food and beverages that meet or exceed guests’ expectations.
• Communicate with guests to ensure their satisfaction and collect additional feedback and insights.
• Respond to additional guests requirements by inquiring of needs; observing dining process.
• Clean and set up the dining areas for the following service.
• Refill service areas according to the departments’ standards.
• Perform other reasonable job duties as requested by leader.

Qualifications

• Available to work AM shifts (6:30 am or 9am). 
• Exhibit food knowledge.
• Must be able to detail and define all ingredients on the food menu, and recommend menu pairings accordingly.
• Must be familiar with cooking methods and prep times.
• Display wine and beverage knowledge.
• Must maintain accuracy of all items on the food, cocktail, beer, and wine menu.
• Organized and detail oriented with the ability to be flexible.
• Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds.