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Patient Service Specialist - Medical Front Office
Company : Select Medical
Location : Plano, TX, 75093
Job Type : Full Time / Part Time
Date Posted : 30 December 2025
Overview
Baylor Scott & White Institute for Rehabilitation
Location: Plano Alliance, TX
Patient Service Specialist (PSS)
Hours: vary between Monday - Friday 7am - 7pm
Full Time
Compensation depends upon candidate’s years of experience and internal equity.
This is an entry-level position.
Starting salary: $18 - $25 per hour based off experience
Benefits of becoming a Patient Service Specialist with us:
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- Health, Dental, and Vision insurance; Life insurance; Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
- PSS Ladder Program
*Eligibility and effective dates vary
Responsibilities
We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collects toward patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconciles and posts charges daily and other reporting to ensure clean claim processing.
- Responds to all request for information from patients, other department and physicians.
- Maintains office, orders supplies and manages mail.
- Willingness to adjust schedule to center needs.
- Travels Attends all mandatory meetings and in-service education programs.
- Travels to non-home location center or other site for coverage when necessary.
Qualifications
- HS diploma or GED is required
Preferred Experience
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
#BSWIR-Outpatient
Additional Data
Equal Opportunity Employer including Disabled/Veterans
#BSWIR-Outpatient
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Frequently asked questions
Plano, TX has a growing healthcare sector with rising demand for medical front office specialists. Competition is moderate, favoring candidates with strong insurance verification knowledge and customer service skills, making it important to highlight these in your application for a Patient Service Specialist position.
While a high school diploma suffices, certifications in medical billing, insurance processing, or customer service can boost your profile. Plano employers often prefer candidates familiar with electronic medical records and insurance authorizations, enhancing credibility for medical front office roles.
Expect to juggle patient scheduling, insurance verification, and data entry tasks, often in a fast-paced environment. You’ll also handle billing, maintain medical records, and support communication between patients and healthcare staff, requiring strong organizational skills and attention to detail.
Mastery of customer interaction, insurance verification, and data accuracy is essential. Being adaptable and detail-oriented helps manage appointment coordination and billing efficiently. Familiarity with electronic medical records and multitasking in busy clinics rounds out key competencies.
Select Medical supports growth through programs like the PSS ladder, encouraging skill development and internal promotions. Employees can build expertise in insurance and patient services, potentially advancing to clinical or administrative roles within the medical front office.
The company emphasizes work-life balance and values employee well-being, reflected in benefits like PTO and flexible scheduling. This supportive culture at Select Medical fosters a positive environment, helping Patient Service Specialists manage demanding workloads effectively.
Starting wages range between $18 and $25 per hour depending on experience and internal equity. Candidates with prior customer service or healthcare administration experience often secure higher starting rates within this range in Plano's medical front office jobs.
Patient Service Specialists collaborate closely with center managers to reduce cancellations by proactive appointment reminders and rescheduling efforts. These roles are vital in maintaining treatment adherence and optimizing patient flow in busy Plano outpatient facilities.
Yes, schedules vary between 7am and 7pm Monday to Friday, offering flexibility to accommodate clinic needs. Adaptability to shift changes and occasional site coverage is often required, making flexibility a valuable trait for Patient Service Specialists here.
Select Medical integrates a comprehensive benefits package and fosters professional development through structured programs. Their focus on employee satisfaction and detailed front office responsibilities distinguishes their Patient Service Specialist positions within Plano's competitive medical service market.