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Enrollment Supervisor
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 31 December 2025
Overview
Company Overview: At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
Position Title: Supervisor of Enrollment
Job Summary: The Supervisor of Enrollment manages and organizes the enrollment of patients. The post also supervises patient’s handling of information, informing schedules, orientations, and facilities’ events in line with the enrollment process.
Responsibilities
- Responsible for leading and managing all Eligibility and Enrollment functional, technical, and operational activities
- Subject matter expert on Affordable Care Act eligibility and enrollment standards for programs including Qualified Health Plans, APTC, CSR, Modified Adjusted Gross Income (MAGI) and non MAGI Medicaid
- Manage Contact Center strategy and direction including working with external organizations and vendors
- Liaison with federal contacts at the Center for Medicaid and Medicare Services (CMS) on Eligibility and Enrollment related topics
- Provides other duties as necessary which may be assigned by the Director of Operations.
Qualifications
- Bachelor’s degree from an accredited college and 10+ years of work experience in the healthcare industry
- Strong knowledge and experience with Medicaid policies and standards of eligibility. Working knowledge and firsthand experience with Arkansas’ Private Option rules and processes is highly desirable.
- Strong knowledge and experience implementing Affordable Care Act policies and programs
- Technical interface design experience
- Must have strong analytical, writing, and negotiation skills
- Demonstrated maturity and capacity to navigate a complex structure and respond to shifting and fluid priorities
- Excellent judgment, the ability to communicate openly among colleagues at all levels, a “hands-on” approach, and the ability to think strategically and produce strong results
- Ability to prioritize, work on tight deadlines and work on multiple projects
Salary: $45,000-$65,000
Equal Opportunity Employer
Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.
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Frequently asked questions
In Bronx, an Enrollment Supervisor plays a crucial role by overseeing patient enrollment processes, ensuring eligibility aligns with Medicaid and ACA standards. This directly affects how residents access vital healthcare, especially in underserved communities, making the position integral to improving local public health outcomes.
Exceptional analytical abilities combined with deep knowledge of Medicaid and Affordable Care Act regulations set Enrollment Supervisors apart. Their expertise in managing contact center strategies and ability to navigate complex healthcare frameworks are essential for leading enrollment teams effectively.
Yes, Enrollment Supervisors often progress into roles like Director of Enrollment or Program Supervisor. With experience, they can expand into operational leadership, influencing broader healthcare policies and enrollment strategies within organizations or at state health departments.
Essen’s dedication to compassionate care and serving diverse populations means Enrollment Supervisors must be adaptable and culturally sensitive. The company’s integrated approach encourages collaboration across clinical divisions, enhancing enrollment workflows and patient engagement.
At Essen, managing enrollment involves coordinating with multiple specialty services and telehealth platforms, demanding advanced technical and communication skills. The supervisor must also liaise with federal agencies, adding a layer of regulatory complexity uncommon in smaller practices.
Bronx’s expanding healthcare networks create a steady demand for Enrollment Supervisors skilled in Medicaid and ACA policies. However, competition is moderate, with employers valuing candidates who combine operational expertise with local healthcare knowledge.
Typically, Enrollment Supervisors in Bronx earn between $45,000 and $65,000 annually. Salaries reflect experience with Medicaid policies and leadership in enrollment operations, aligning with regional healthcare market standards.
Certifications in Medicaid eligibility and Affordable Care Act compliance, alongside familiarity with New York’s healthcare programs, can significantly enhance candidacy. Local workshops on healthcare IT interfaces also provide a competitive edge.
Unlike Enrollment Coordinators who focus on patient data entry and scheduling, Enrollment Supervisors oversee entire enrollment strategies, manage teams, ensure regulatory compliance, and liaise with federal agencies, requiring broader leadership and technical expertise.
Essen offers robust training and access to federal contacts, enabling supervisors to stay current on Medicaid and ACA changes. This support fosters an environment where Enrollment Supervisors can confidently navigate policy shifts and optimize enrollment workflows.