Risevoic
Customer Service
Company : Roche Bros.
Location : Norton, MA, 02766
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Absolutely. While prior retail experience can help, Roche Bros. values passion for people and team collaboration. Their training programs prepare newcomers to handle checkout procedures, customer interactions, and store protocols effectively, making it an accessible entry point for those eager to develop customer service skills.
Expect frequent standing, walking on tile or concrete floors, lifting up to 50 lbs, and occasional bending or crouching. The role involves repetitive body movements and handling equipment like scanners and cash registers, so physical stamina and alertness contribute to a smooth daily workflow.
Roche Bros. emphasizes a family-like atmosphere and integrity-driven service. Unlike some retailers, they stress team synergy and customer appreciation, alongside strict cash handling and shrink control procedures. This balance fosters both a supportive work culture and operational efficiency.
Yes, entry-level associates often progress to roles like head cashier or customer service manager. Roche Bros. encourages internal growth, offering training and the chance to take on responsibilities such as training new staff or overseeing service clerks, making career development attainable.
Norton’s retail sector shows steady hiring for customer-facing roles due to local population needs. Applicants can anticipate moderate competition, with employers favoring candidates demonstrating reliability, communication skills, and willingness to work flexible schedules aligned with store hours.
Given Norton’s suburban setting, most associates rely on personal vehicles due to limited public transit. The company’s location near major routes facilitates easy access, but potential employees should plan for parking availability and travel time to maintain punctuality.
Roche Bros. integrates a community-centric approach, encouraging associates to treat customers and coworkers like family. This fosters a positive environment that values courteous interaction, teamwork, and active participation in loss prevention and store upkeep, differentiating it from typical retail settings.
Yes, employees receive comprehensive training covering customer inquiries, complaint resolution, and security awareness. This ensures associates are equipped to promptly address issues such as pricing errors or shoplifting attempts while maintaining a professional and friendly demeanor.
The pay scale typically ranges from $15.00 to $17.90 per hour, reflecting Massachusetts' pay transparency laws. Actual wages depend on factors like experience, qualifications, and internal equity, aligning competitively with local retail customer service standards.
Roche Bros. fosters a supportive culture by emphasizing teamwork and the 'golden rule' principle. Associates are encouraged to build strong relationships with customers and colleagues, contributing to an inviting shopping experience and a collaborative work environment.