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Patient Registration Rep
Company : Catholic Health Initiatives
Location : San Bernardino, CA, 92404
Job Type : Full Time / Part Time
Salary : 24-29.9 HOUR
Date Posted : 9 January 2026
Job Summary and Responsibilities
The Patient Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient’s stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital’s bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families.
This position requires the full understanding and active participation in fulfilling the Mission of St. Bernardine Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support St. Bernardine Medical Center’s strategic plan and the goals and direction of the quality improvement/process improvement activities.
Job Requirements
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
- High School diploma, GED or equivalent.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino, California. The hospital offers a full complement of services, including the Inland Empire Heart and Vascular Institute, an award-winning orthopedics program, surgical weight loss, and is an official Neurovascular Stroke Center, as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.
One Community. One Mission. One California
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Frequently asked questions
In San Bernardino, Patient Registration Reps must be adept at interpreting various insurance policies, including government and private plans. This skill ensures accurate patient data entry and smooth financial clearance, crucial in a diverse healthcare market like St. Bernardine Medical Center's service area.
While not always mandatory, certifications like Certified Patient Access Representative (CPAR) can boost credibility in California's competitive healthcare sector. Familiarity with state-specific charity care programs and compliance standards also distinguishes candidates in roles at institutions like Catholic Health Initiatives.
Patient Registration Associates can advance into roles such as Patient Access Supervisor or Revenue Cycle Analyst. Gaining expertise in financial counseling and healthcare compliance at facilities like St. Bernardine Medical Center often opens doors to management or specialized administrative positions.
Catholic Health Initiatives emphasizes mission-driven care and humankindness, which shapes patient interaction beyond routine registration. Employees often engage in holistic support, reflecting the organization's faith-based values, setting it apart from other regional medical centers.
Daily tasks involve verifying patient identities, managing sensitive demographic information, and coordinating bed assignments. Handling complex insurance verifications and financial counseling under time constraints requires sharp attention and empathy within a bustling hospital environment.
Patient Registration Reps in San Bernardino generally earn between $38,000 and $48,000 annually. This range varies with experience, certifications, and specific responsibilities, reflecting local cost of living and demand in healthcare administration roles.
San Bernardino's healthcare sector shows steady demand for patient registration roles due to growing population and healthcare facilities. However, competition rises as more candidates acquire specialized skills in medical terminology and revenue cycle management.
At Catholic Health Initiatives, Patient Access Reps often engage in proactive financial counseling and charity care program coordination, reflecting the organization's commitment to accessible care. This role requires balancing administrative duties with compassionate patient advocacy.
Registration Reps contribute by ensuring accurate data capture and timely patient processing, which supports the hospital’s quality metrics. Their role in coordinating non-clinical patient needs directly influences patient satisfaction scores and operational efficiency.
Success hinges on advanced computer literacy, thorough insurance knowledge, and strong communication abilities. Familiarity with local healthcare programs and the ability to navigate diverse patient demographics are especially valued in San Bernardino’s medical facilities.