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Director of Operations (Healthcare)
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 14 January 2026
Overview
At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
Job Summary: The Director of Operations should have experience in Health Home programs, community-based healthcare, supportive housing, or other team-based models. A background serving marginalized populations, including individuals experiencing homelessness or with criminal justice involvement a plus. The Director of Operations will oversee the Medicaid Services for Care Coordination and will play a key role in implementing best practices in community health, achieving quality outcome metrics, and ensuring that we are achieving key productivity metrics for our members. Responsibilities will include coaching supervisors to ensure high functioning teams, implementing organizational strategies, and ensuring that policies and practices align with NYS Department of Health and Lead Health Home regulations and guidance.
Responsibilities
- Provide strategic, substantive, and administrative leadership in implementation of policies
- Develops, implements, and monitors multiple organizational and operational objectives
- Ensure that staff receive regular appraisal and identification of training and personal development needs.
- Develop new trainings and tools for care coordination to improve quality and efficiency
- Present in management meetings and care management teams
- Ensure effective implementation of best practices in team-based care
Qualifications
- Master's Degree in Social Work, Mental Health Counseling, Public Administration, Public Health, or a related field, LCSW or LMSW
- Background in Health Home or other related Medicaid Services for Care Coordination
- Management experience and start up experience (building from ground up)
- At least 5 years of management experience in Health Care or Social work field
- Experience managing diverse teams
- Knowledgeable about key competencies in complex care, including trauma-informed approaches, best practices in mental health, addiction, and homelessness
- Knowledge about the Social Service system in NYC
- Ability to work well with individuals from different disciplines and across diverse teams
- Demonstrated experience in leading teams
- Knowledge of NYS Department of Mental Health guidelines
- Computer experience with word, excel
Salary: $105,000-$110,000
Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
Troy, NY
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Frequently asked questions
In healthcare, the Director of Operations uniquely focuses on integrating clinical services with community health initiatives, unlike typical operations roles. This job demands knowledge of Medicaid regulations, care coordination, and managing diverse multidisciplinary teams, especially in complex environments like Bronx's underserved populations.
Professionals often move towards executive leadership such as Chief Operating Officer or VP of Clinical Services. Experience managing healthcare operations, especially in community-focused settings like Bronx, NY, builds strategic skills essential for broader system-wide healthcare administration.
Key skills include expertise in Medicaid care coordination, trauma-informed leadership, team development, and familiarity with NYS health regulations. Strong abilities in managing socially complex cases, such as homelessness or mental health, are critical to drive impactful healthcare delivery.
Essen Health Care emphasizes compassionate care for underserved Bronx communities, requiring Directors to champion equity and innovate care models. This environment fosters collaborative leadership that balances operational excellence with deep social responsibility unlike more conventional health systems.
Coordinating over 35 medical offices and telehealth services demands agility in policy implementation and team coaching. Aligning diverse specialties under NYS health home regulations while maintaining Medicaid productivity metrics creates a complex operational landscape unique to Essen Health Care.
Certifications such as NYS Medicaid managed care knowledge and credentials in population health or public health administration are highly valued. Familiarity with NYC social service systems and trauma-informed care practices also enhance credibility and effectiveness in Bronx healthcare leadership.
Bronx's growing healthcare needs, especially in underserved populations, increase demand for experienced operations leaders. Candidates with community health expertise and management experience in Medicaid programs stand out amid competition fueled by expansion of integrated care models.
Directors in healthcare operations in Bronx generally earn between $100,000 and $115,000. Essen Health Care’s offered range of $105,000-$110,000 aligns well with local market standards, reflecting the role’s seniority and specialized responsibilities in Medicaid and community care coordination.
This role is pivotal in translating Essen’s mission into operational success by implementing best practices in care coordination and supervising teams that directly impact marginalized groups. Leadership here means balancing regulatory compliance with compassionate, accessible healthcare delivery.
Strategies often include developing targeted training for care teams, optimizing telehealth use, and enhancing collaboration across specialties. Emphasizing trauma-informed and culturally sensitive practices tailored to Bronx’s diverse population helps elevate both quality metrics and patient satisfaction.