Risevoic
Bell Person
Company : Highgate
Location : Honolulu, HI, 96819
Job Type : Full Time
Date Posted : 14 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Best Western Honolulu, HI
Overview
The Bellperson (Full-Time) is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.
Responsibilities
- Load and unload luggage carts.
- Organize and deliver luggage for tour groups
- Escort guests to rooms and familiarize them with hotel services.
- Inspect guest’s room to ensure it is in order and that supplies are adequate.
- Explain features of the room including operation of electronic devices and entertainment.
- Check/store luggage for arrivals and departures with luggage tags.
- Store, track, and deliver packages as needed.
- Deliver messages to meeting rooms.
- Deliver flowers, laundry, packages and other amenities to guestrooms.
- Assist with room changes.
- Maintain current listing of local and area attractions, special events and activities.
- Maintain list of local transportation guides, churches, sports arenas, etc.
- Assist Houseperson with guest requests.
- Ensure lobby reader board is correct.
- Provide information, maps and directions as required.
- Where applicable answer console to assist front desk agents.
- Show guestrooms and suites as needed and emphasize the hotel’s amenities.
- Perform other duties as requested by management.
Qualifications
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- Must have a valid driver's license for the applicable state. (If applicable)
- Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and in writing
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to maintain confidentiality of information.
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Frequently asked questions
Working as a Bell Person in Honolulu involves frequent lifting of luggage weighing up to 100 pounds and standing for long shifts. The tropical climate and bustling tourist influx require stamina and agility to maintain efficient guest service throughout the day.
Starting as a Bell Person offers exposure to guest interaction and hotel operations, which can lead to roles in front desk management, concierge services, or event coordination. Building strong communication skills and local area knowledge in Honolulu enhances upward mobility.
Mastering knowledge of local attractions, cultural sensitivity to Hawaii's diverse visitors, and proficiency in handling luggage efficiently are key. Additionally, being adept with hotel technology and guest amenities elevates the guest experience.
Highgate emphasizes personalized guest service, where Bell Persons serve as the first point of contact. Their role supports the company’s focus on digital acumen and lifestyle branding by ensuring seamless, memorable arrivals and departures.
Highgate’s investment in innovative revenue tools and global standards means Bell Persons work within a sophisticated environment that values efficiency and guest satisfaction, offering more structured support and career resources than typical regional hotels.
Honolulu’s hospitality sector is rebounding, with increased demand for Bell Persons due to rising tourism. However, competition remains moderate as many candidates seek roles in this vibrant city, making timely applications and relevant experience advantageous.
Bell Persons in Honolulu generally earn around $15 to $18 per hour, reflecting the city’s higher living costs and tourism demand. This rate slightly exceeds the U.S. national average for similar roles, offering competitive compensation in the hospitality field.
Honolulu’s traffic congestion requires Bell Persons to plan commutes carefully, often favoring proximity to hotels. The city’s blend of urban and island lifestyle also supports a balanced work-life rhythm, with easy access to outdoor recreation after shifts.
While a high school diploma is standard, certifications in hospitality customer service or local tourism knowledge can boost prospects. A valid Hawaii driver’s license is beneficial, particularly for roles involving guest transportation or errands.
Highgate provides tailored training emphasizing digital tools and guest engagement techniques, preparing Bell Persons to represent the brand’s innovative hospitality approach. This includes familiarization with property amenities and local cultural nuances to enrich guest stays.