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Bell Person (On-Call)
Company : Highgate
Location : Honolulu, HI, 96815
Job Type : Part Time
Date Posted : 11 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.
Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.
Overview
The Bellperson (On-Call) is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.
Responsibilities
- Load and unload luggage carts.
- Organize and deliver luggage for tour groups
- Escort guests to rooms and familiarize them with hotel services.
- Inspect guest’s room to ensure it is in order and that supplies are adequate.
- Explain features of the room including operation of electronic devices and entertainment.
- Check/store luggage for arrivals and departures with luggage tags.
- Store, track, and deliver packages as needed.
- Deliver messages to meeting rooms.
- Deliver flowers, laundry, packages and other amenities to guestrooms.
- Assist with room changes.
- Maintain current listing of local and area attractions, special events and activities.
- Maintain list of local transportation guides, churches, sports arenas, etc.
- Assist Houseperson with guest requests.
- Ensure lobby reader board is correct.
- Provide information, maps and directions as required.
- Where applicable answer console to assist front desk agents.
- Show guestrooms and suites as needed and emphasize the hotel’s amenities.
- Perform other duties as requested by management.
Qualifications
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- Must have a valid driver's license for the applicable state. (If applicable)
- Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and in writing
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to maintain confidentiality of information.
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Frequently asked questions
Working as a Bell Person (On-Call) in Honolulu involves frequent lifting and carrying luggage, sometimes up to 100 pounds. The role requires stamina to stand and move throughout shifts, balancing guest assistance with physical tasks in a vibrant resort environment like ‘Alohilani.
Beyond managing luggage, Bell Persons escort guests to rooms, explain amenities, deliver messages and amenities, and provide local insights. This role is pivotal in creating a welcoming atmosphere and ensuring guests feel informed and cared for during their stay.
Starting as a Bell Person can lead to opportunities in front desk roles, concierge services, or supervisory positions within hospitality. The on-call nature offers flexibility and exposure to guest relations, building foundational skills for broader hotel management careers.
Highgate equips Bell Persons with industry-leading resources and emphasizes digital acumen. Training includes familiarization with hotel technology, guest interaction protocols, and efficient luggage handling, ensuring staff exceed guest expectations in a luxury setting.
Serving at ‘Alohilani means engaging with a culturally rich environment that honors Hawaiian heritage. The resort’s standout features, like the oceanarium and upcoming saltwater infinity pool, provide Bell Persons with unique talking points to enhance guest interactions.
Honolulu’s hospitality sector is robust but competitive, especially for on-call positions. Applicants benefit from local experience and strong guest service skills. Being adaptable and knowledgeable about Waikiki’s attractions can give candidates a hiring edge.
Waikiki’s busy traffic and tourist influx can impact commute times, especially for on-call roles with variable shifts. Many employees rely on public transit, biking, or carpooling, so flexibility and planning are essential to maintain punctuality in this fast-paced area.
Bell Persons in Honolulu typically earn between $15 to $20 per hour, reflecting the cost of living and hospitality standards. Highgate’s offerings align with market rates, often complemented by tips and potential bonuses linked to guest satisfaction.
Highgate’s focus on technology and guest-centric services means Bell Persons often use digital systems for luggage tracking and guest requests, enhancing efficiency. This integration supports smoother operations and elevates the overall guest experience.
On-call roles require readiness for variable shifts, which can conflict with personal plans. In Honolulu’s hospitality scene, clear communication with management and flexible scheduling options help employees manage work-life balance amid fluctuating demand.