Risevoic
Mokara | Guest Services Supervisor
Company : Omni Amelia Island Resort
Location : San Antonio, TX, 78205
Job Type : Full Time / Part Time
Date Posted : 1 January 2026
Location
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description
Summary: The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.
Responsibilities
Responsibilities:
- Follow Moments of Service or Forbes standards during every interaction with guests
- Provides our guests with an exceptional arrival and departure experience that makes them feel welcome
- Engages the guest to provide superior guest service
- Ensures the valets are staged to maximize the guest experience
- Manages the traffic at the front of the hotel
- Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles
- Conduct key audit with the Valet Attendant at the end of each shift
- Maintains the cleanliness of the front of the hotel
- Notifies the Front Desk and Guest Services of VIP arrivals whenever possible
- Loads the baggage in the cars or taxis for departing guests
- Maintains a clean and orderly appearance of the work area at all times.
Qualifications
Requirements:
- Previous customer service experience
- Previous valet experience preferred
- Excellent grooming and body language to represent the brand
- Ability to work outdoors in all weather conditions
- Ability to lift 50 lbs frequently and work on feet entire shift
- Ability to drive manual and automatic transmission preferred
- Must have a valid in state driver’s license
- Must have an excellent driving record (less than 2 moving violations in the last two years)
- Must be at least 21 years of age
- Must have alcohol training certification (TABC)
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Dallas, TX
Top trending job titles hiring now
Frequently asked questions
The supervisor expertly manages driveway traffic and coordinates with valet and bell attendants to facilitate efficient passenger and luggage loading. This orchestration minimizes congestion at the hotel entrance, enhancing the guest arrival experience with seamless service and accessibility.
Beyond solid customer service skills, preferred candidates often have valet experience, valid Texas driving licenses, and TABC alcohol training. Strong communication and physical stamina to handle luggage and outdoor work in various weather conditions also distinguish top applicants.
This role can lead to positions such as Guest Services Manager or Director, focusing on broader operational leadership. Exposure to premium guest interaction and team coordination builds a foundation for advancing into hospitality management or specialized guest relations roles.
San Antonio’s climate requires readiness for heat and occasional rain, demanding physical endurance and adaptability. Supervisors must maintain professionalism and service quality despite weather conditions, which can directly impact guest impressions and operational flow.
San Antonio's thriving tourism sector creates steady demand for skilled guest services supervisors, especially in luxury hotels along the Riverwalk. While opportunities are plentiful, candidates with certifications and proven guest engagement skills gain a competitive advantage.
Guest Services Supervisors in San Antonio generally earn between $38,000 and $48,000 annually. This range reflects the city's cost of living and hospitality market standards, with luxury resorts like Omni often offering benefits that complement base pay.
The supervisor embodies the resort’s culture of respect and empowerment by delivering exceptional arrival experiences, maintaining orderly front entrance areas, and ensuring smooth coordination among valet and bell staff, all reflecting Omni’s commitment to premium guest service.
Mokara’s emphasis on Forbes service standards and its prime Riverwalk location mean supervisors engage with a diverse, upscale clientele, requiring polished communication and meticulous attention to detail not always demanded at other local properties.
The supervisor proactively alerts front desk and guest services about VIP arrivals, ensures swift luggage handling, and coordinates valet timing to provide a discreet, welcoming, and efficient experience aligned with luxury service expectations.
Highlight experience in fast-paced guest service roles, familiarity with valet operations, excellent interpersonal skills, and physical readiness for outdoor and manual tasks. Emphasizing certifications like TABC and a clean driving record also strengthens candidacy.