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Guest Services Staff | Part-Time | The Crossover
Company : SPECTRA
Location : Cedar Park, TX, 78641
Job Type : Part Time
Date Posted : 14 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Guest Services Staff is responsible for the Front Information Desk. They will greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and point-of-sale purchases and confirm or adjust (as needed) locker room assignments. The guest services staff also performs a variety of other support for the administration office, staff and the facility in general.
This role pays an hourly rate of $11.00-$15.00.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
About the Venue
The Crossover is a world-class facility specifically designed for sports, wellness, and entertainment. As home to more than a dozen different sports, health, and wellness facilities and indoor & outdoor entertainment, The Crossover is everything you need to compete, train, grow, and have fun.
A vision of developer Eric Perardi, The Crossover brings together a unique blend of amenities in one location and gives quality time back to families. With no membership fees–The Crossover is always open to the public–we serve guests of all ages and interests.
Responsibilities
- Provides information about the facility to guests.
- Responds to inquiries regarding services, facilities, programs and events.
- Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and complaints.
- Operates computerized public information and reservation systems in an efficient and accurate manner.
- Responds to customer inquiries via telephone, in person and/or in writing as required.
- Performs a variety of office clerical support activities.
- Keeps supervisor and other appropriate staff informed of problems or other matters.
- Interpret and enforce ice arena rules for customers.
- Collect fees and record in software.
- Other duties and responsabilities as assigned.
Qualifications
- Ability to work a flexible schedule based on events, including long hours, nights, weekends and holidays as needed.
- Excellent customer service.
- Ability to follow basic instruction and direction.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Part-time Guest Services Staff at The Crossover often need to accommodate variable hours, including evenings and weekends, coinciding with sports, wellness, and entertainment events in Cedar Park. This flexibility ensures optimal guest support during peak visitor times, aligning with the venue’s dynamic schedule.
Cedar Park offers a community-focused environment with a growing entertainment scene at venues like The Crossover. Guest Services Staff here engage with diverse guests across sports and wellness activities, reflecting local culture and family-oriented amenities, which differentiates it from typical urban service roles in Texas.
Applicants should emphasize strong interpersonal communication, multitasking abilities, and proficiency with reservation and payment software. Demonstrating adaptability to handle guest inquiries and event-driven schedules also strengthens candidacy for this hospitality-focused role.
This role offers hands-on experience managing guest interactions in a fast-paced venue, sharpening customer service skills and operational knowledge. Exposure to various event types and teamwork within a premier facility like The Crossover can open doors to managerial or specialized hospitality positions.
SPECTRA's emphasis on inclusivity and diverse community engagement means Guest Services Staff must be adept at handling a wide range of guest needs with cultural sensitivity. Candidates should prepare for dynamic event environments, fluctuating visitor volumes, and multi-channel communication demands.
Under SPECTRA, Guest Services Staff benefit from a globally recognized venue management approach prioritizing premium hospitality and innovation. Employees engage with cutting-edge systems, a diverse clientele, and a commitment to community inclusiveness, fostering a professionally enriching workplace.
The role offers an hourly wage ranging from $11.00 to $15.00, reflecting competitive part-time pay rates in Cedar Park’s hospitality sector. This range aligns with local market standards for entry to mid-level guest services positions within live event venues.
During major events, Guest Services Staff may engage more intensively in crowd management, expedited check-ins, and rapid response to guest inquiries. This heightened pace requires efficient multitasking and calm communication to maintain exceptional service standards.
Cedar Park’s expanding entertainment venues are increasing demand for part-time guest service specialists, particularly those flexible with weekend and evening shifts. Candidates with prior event or hospitality experience often have an advantage in this competitive local market.
Staff assist guests with information, handle payments, manage lost and found, and support facility operations. Their proactive communication and problem-solving ensure visitors feel welcomed and supported, elevating overall satisfaction at this multi-sport and entertainment venue.