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Guest Services Supervisor
Company : Omni Amelia Island Resort
Location : Corpus Christi, TX
Job Type : Full Time / Part Time
Date Posted : 12 January 2026
Location
Corpus Christi Hotel
Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel.
The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match.
Job Description
The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passenger and luggage loading and unloading and offers luggage assistance to all guests.
Responsibilities
- To understand the influence and importance of all departments on the Front Office & Guest Services.
- Supervise Bellmen and Valet Drivers to ensure a smooth and orderly work flow and excellent service to our guests.
- Complete training of Bellman and Driver as directed by the Guest Services/Front Office Management.
- Supervise the main drive flow, cleanliness, and staffing, when necessary.
- To be familiar with all technical equipment related to the Front Drive.
- Familiarity and broad knowledge of Opera, and ALICE.
- Understand all radio codes and emergency procedures.
- Oversee maintenance of all the bell carts.
- Greet all guests in a friendly, warm manner welcoming them to the hotel.
- Maintain ongoing knowledge of all hotel events, promotional programs, amenities and services offered.
- Assist in resolving guest complaints and concerns.
- Must be familiar with shift checklist and be able to run the shift in absence of the Manager.
- Complete other duties as assigned by management.
Qualifications
- Minimum 1 year hospitality experience is preferred.
- Willingness to work holidays/weekends or extended hours when needed, depending on business demands.
- Willingness to work in various weather conditions.
- Must be 21 years of age or older.
- Must possess a valid Texas driver license and be able to pass a Motor Vehicle Report.
- Ability to stand for the duration of an entire shift.
- Ability to walk, run, bend, push, pull and lift moderate to heavy weight
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
In Corpus Christi's Omni Amelia Island Resort, the Guest Services Supervisor actively manages driveway congestion by coordinating valet and bell staff, ensuring swift guest unloading and loading. This role requires sharp observation and quick communication to maintain accessibility while delivering exceptional hospitality.
Strong leadership in this role involves training and overseeing bellmen and valet drivers, promoting teamwork, and swiftly resolving guest issues. Supervisors must balance operational flow with personalized service, fostering a respectful and empowered workplace culture to enhance guest satisfaction.
Expertise in hotel management software like Opera and Alice is crucial for tracking guest services, coordinating staff, and managing shift operations. Familiarity with radio communication protocols and maintenance of bell carts also supports efficient front drive supervision.
Omni's emphasis on a four-diamond experience means supervisors not only manage logistics but also represent the brand's commitment to warmth and attentiveness. The role blends technical skill with genuine guest interaction, supported by comprehensive training and a dynamic team environment unique to this resort.
Omni offers structured mentoring and cross-departmental exposure, allowing supervisors to develop leadership skills and operational knowledge. The hotel’s culture of empowerment and respect cultivates growth opportunities within guest relations and broader managerial tracks.
Corpus Christi's hospitality sector is growing, with steady demand for skilled supervisors due to its vibrant tourism and coastal attractions. Candidates with hospitality experience and local licensing stand out, but competition remains moderate given seasonal fluctuations and resort popularity.
Possessing a valid Texas driver's license and a clean motor vehicle report is vital due to responsibilities involving valet coordination. While formal hospitality certifications are valued, local knowledge of emergency procedures and radio codes enhances a supervisor’s effectiveness in this coastal city.
Guest Services Supervisors in Corpus Christi typically earn between $38,000 and $45,000 annually, reflecting local market rates and the supervisory duties at a four-diamond resort. Compensation may vary with experience, shift differentials, and seasonal demand within the hospitality industry.
Indeed, Omni emphasizes comprehensive training and mentoring tailored to guest services operations, including technical system use and guest interaction protocols. This ensures supervisors are well-equipped to maintain high service standards and lead their teams effectively.
Beyond standard supervisory duties, this role includes managing main drive cleanliness and staffing, overseeing bell cart maintenance, and stepping in for management during absences. The resort’s dynamic environment requires adaptability and a proactive approach to guest relations.