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Senior Claims Specialist
Company : Nautilus Insurance Company
Location : Westbrook, ME, 04092
Job Type : Full Time
Date Posted : 13 January 2026
Company Details
Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.
At Acadia, we value our employees, our customers and our communities. Employees at Acadia are part of a progressive company where everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.
Company URL: https://www.acadiainsurance.com/
Responsibilities
Investigate, evaluate and resolve assigned high exposure claims in accordance with company standards, procedures, and state regulatory requirements.
- Perform investigations in a timely and thorough manner to ensure accurate decisions on coverage, liability, and damage issues affecting claim resolutions.
- Effectively negotiate with insureds and third parties, listening carefully to their demands and using an objective approach to resolve the claim fairly.
- Control file-related expenses through efficient utilization and monitoring of "outside" vendors.
- Inform other departments of positive/negative conditions noted during investigations which may impact company results.
- Manage existing workloads effectively to achieve quality and quantity production goals while providing superior customer service.
- Participate in special account reviews and present agents and insureds with recommendations for improving their loss ratio and information on best practices.
- Under general direction, handles the most complex cases and those involving the most complex questions of coverage, compensability, legal liability and damages.
- Handles most complex bodily injury, property damage and workers’ compensations cases utilizing experts and outside firms as required.
- Works closely with underwriting in developing and interpreting policy language and, in conjunction with loss control, assists in the analysis and recommendations on loss sensitive and special accounts.
- May serve as team leader or mentor in the training and development of less experienced staff and provides input in roundtable discussions.
- Attends settlement conferences, depositions, trials and mediations on a regular basis.
Qualifications
Education
Bachelor's degree
Qualifications
- 7-10 years of commercial liability claims
- Excellent organizational skills, ability to handle multiple tasks and effectively prioritize workload
- Demonstrated depth in negotiation and claims resolution skills.
- Strong computer skills and ability to work with multi-faceted systems.
- Ability to effectively and independently manage complex workload while exhibiting very sound judgment.
- Excellent written and verbal communication skills.
- Demonstrated ability to develop and maintain relationships with agents and other departments while exemplifying superior teamwork.
- Advanced professional insurance coursework (i.e., AIC, CPCU) or completion of other insurance-related classes is preferred.
- Valid driver’s license required.
The Company is an equal employment opportunity employer.
Additional Company Details
We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: 115k-$125k • Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details
Sponsorship not Offered for this RoleRelated Jobs
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Frequently asked questions
In Westbrook, ME, a Senior Claims Specialist must navigate local regulatory frameworks and regional risk factors unique to New England. Understanding these nuances helps in precise claim evaluations, ensuring compliance and fostering strong relationships with agents familiar with the area's commercial liability landscape.
Handling complex liability cases involves balancing thorough investigations with efficient file management. At Nautilus Insurance Company, specialists often negotiate with multiple parties, requiring advanced negotiation skills to resolve disputes fairly while controlling claim-related expenses.
Claims Specialists equipped with extensive commercial liability experience and professional designations like CPCU or AIC can advance to senior roles. These positions often include leadership responsibilities such as mentoring, complex claim handling, and influencing underwriting decisions, paving the way toward managerial or specialist consultant roles.
Nautilus Insurance fosters an inclusive and progressive environment encouraging continuous learning. This culture supports Senior Claims Specialists by promoting collaboration across departments, empowering them to handle complex claims with sound judgment, and providing opportunities for professional growth within a supportive team.
Westbrook's insurance sector, anchored by regional companies like Nautilus, shows steady demand for seasoned Claims Specialists, though competition is moderate compared to larger hubs like Boston. Local employers value candidates with deep knowledge of commercial liability claims and regional regulatory expertise.
At Nautilus Insurance Company, Senior Claims Specialists can anticipate a base salary between $115,000 and $125,000, reflecting factors such as experience level, education, and claim complexity. Competitive benefits also complement the compensation package, enhancing overall job value.
Senior Claims Specialists manage the most intricate claims involving legal liability and damages, often leading teams or mentoring juniors. Unlike entry-level roles focused on routine claim processing, senior positions demand advanced negotiation, strategic decision-making, and collaboration with underwriting and loss control departments.
Nautilus emphasizes thorough, objective investigations and proactive communication with insureds and agents. Their Senior Claims Specialists leverage expert resources and collaborate closely with other departments, fostering a holistic claims process aimed at fair, timely settlements that protect company integrity.
Candidates holding advanced insurance credentials such as the AIC or CPCU designations are favored, as these demonstrate specialized knowledge in commercial liability claims. Nautilus values continuous professional development, encouraging coursework that enhances claims resolution and negotiation expertise.
Westbrook offers a balanced mix of urban and suburban environments, often resulting in manageable commute times for local employees. Proximity to regional offices and partners supports efficient collaboration, though specialists should consider seasonal weather impacts on travel and remote vendor coordination.