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Utility Steward
Company : Highgate
Location : Honolulu, HI
Job Type : Full Time
Date Posted : 10 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.
Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.
Overview
The Utility Steward is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation.
Responsibilities
- Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas.
- Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment.
- Sorting, stacking and prewashing all banquet plate ware, flatware and glassware. May include remote staging areas away from the dishwashing rooms.
- Transportation of soiled plate ware, flatware and glassware from event space to dishwashing areas.
- Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation.
- Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area.
- Keep management informed of shortage of equipment and supplies.
- Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.
- Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.
- Knowledge of proper safe handling techniques for all chemicals used.
- Report any faulty equipment to management immediately.
- Empty garbage from the Food and Beverage areas into the hotel dumpster.
- Know the location and operation of all fire extinguishing equipment.
- Practice safe work habits at all times to avoid possible injury to self or other employees.
- Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.
- Follow all sanitation standards.
- Assist in the set up and breakdown of the restaurant buffet as required.Assist Banquets and outlets by supplying china, glass, and silver as required by business demand.
- Perform other duties as requested by management.
Qualifications
- Education & Experience:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.Physical requirements:
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Ability to withstand temperature variations, both hot and cold.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
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Frequently asked questions
Utility Steward roles in Honolulu involve handling heavy kitchen equipment, lifting up to 100 pounds, and enduring temperature shifts from hot kitchens to cool storage. The job requires stamina and the ability to stand for long shifts, reflecting the active pace within vibrant resort environments like Waikiki.
Unlike general kitchen staff, a Utility Steward focuses on maintaining impeccable cleanliness of china, glassware, and kitchen equipment, alongside managing proper food storage and assisting in banquet setups. Their role is crucial to seamless operations in busy Hawaiian resorts, ensuring sanitation and order behind the scenes.
Starting as a Utility Steward in Honolulu’s hotels can lead to supervisory roles such as Stewarding Supervisor or Assistant Executive Steward. Gaining experience in property management companies like Highgate, known for portfolio diversity, can open pathways to broader hospitality and operational management careers.
Honolulu’s hospitality sector shows steady demand for roles like Utility Steward due to its heavy tourism traffic. While competition exists, especially during peak seasons, local employers prioritize candidates familiar with resort culture, making experience in Hawaiian hospitality a valuable advantage.
Utility Stewards in Honolulu benefit from understanding local health codes, food safety certifications, and safe chemical handling practices aligned with Hawaii’s hospitality regulations. Familiarity with fire safety equipment and sanitation standards enhances both compliance and career prospects in this region.
Highgate provides a culturally rich work environment at ‘Alohilani Resort, blending Hawaiian heritage with modern hospitality. Utility Stewards may experience upscale facilities, ongoing training, and a supportive team atmosphere, benefiting from Highgate’s reputation as a global leader in hotel management.
At Highgate, Utility Stewards play a vital role in maintaining operational excellence, directly impacting guest satisfaction by ensuring cleanliness and efficiency. Their work supports Highgate’s asset management goals by upholding high standards that protect the value and reputation of properties like ‘Alohilani Resort.
Utility Stewards in Honolulu typically earn between $15 to $20 per hour, reflecting the region’s living costs and hospitality market rates. Factors influencing pay include experience, employer prestige, and seasonal demand, with companies like Highgate offering competitive compensation aligned with industry standards.
Utility Stewards often undertake broader duties beyond dishwashing, including heavy cleaning of kitchen equipment, managing banquet ware, and assisting with food storage. This contrasts with Kitchen or Dishwasher Stewards who focus more narrowly on washing tasks, making Utility Steward roles more varied and physically involved.
A frequent misconception is that Utility Steward jobs are limited to dishwashing. In reality, they require multitasking across sanitation, equipment maintenance, and inventory management. Additionally, the role demands physical resilience and effective communication skills, particularly in dynamic hospitality settings like Waikiki resorts.