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Assistant Front Office Manager
Company : Omni Amelia Island Resort
Location : Boston, MA, 02108
Job Type : Full Time / Part Time
Date Posted : 2 January 2026
Location
Parker House Hotel
As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.
Job Description
The Assistant Front Office Manager is responsible for maintaining the highest levels of customer service at four-diamond standards to all guests during the arrival and departure process through training, guest service recovery and adherence to established department and hotel SOPs, associate handbook and Omni policies and best practices
Salary range for this posiiton based on expereince is $66,085 to $83,127
Responsibilities
- Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates at all times.
- Greet guests immediately, pleasantly and with undivided attention.
- Act as leader of Front office operations , such as by communicating needed tasks to next available Front Desk Agent and ensure that tasks are being completed in an efficient manner.
- Communicate needs or concerns (i.e. equipment, scheduling suggestions, etc) to management team.
- Communicate daily with previous and incoming shifts (Managers, Ideal Services, Night Audit, etc)
- Help coordinate hiring and training of new associates
- Assist Front Office Manager with scheduling and payroll. Manage labor and expenses appropriately.
- Work with Guest Services team to handle guests and group luggage and packages during arrival and departure
- Attend weekly resume meetings and communicate information regarding groups to team
- Follow all Loss Prevention procedures regarding guest property; absolute respect and safety for guest and company property should always be exercised.
- Ensure that bell stand and bell closet and back of front office areas are clean and organized and well stiocked with necessary guest suplies.
- Keep profile notes and shift reports to track guest issues that may be brought to their attention and offering compensation when necessary and passing along relevant information to front desk staff.
- Reports to work on time and according to posted schedule; follows procedures for clocking in and out, completion of time edit sheets, and PTO request forms, if applicable.
- Must be able to stand for long periods of time.
Qualifications
- Position requires a minimum of two years previous Front Office experience.
- At least One year Previous luxury hotel experience strongly preferred within Guest Services or Front Office
- Previous Front Office Leadership experience required and ability to elevate service levels
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of Property Management Systems and related computer programs
- Ability to stand for long periods of time.
- General computer proficiency; ability to learn hotel computer programs, Microsoft Word & Excel
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Frequently asked questions
At Omni Amelia Island Resort, the Assistant Front Office Manager balances historic charm with modern luxury, emphasizing four-diamond standards and guest service recovery. This role uniquely blends leadership in front office operations with a strong focus on maintaining the resort's distinguished guest experience compared to other luxury properties.
Boston’s historic hotel district offers exposure to a blend of tradition and innovation, enriching your skills in luxury guest service. Working here, especially in a landmark like Omni Parker House, sharpens your ability to manage diverse guest needs while navigating high standards set by both heritage and modern hospitality trends.
Effective communication, multitasking under pressure, and proactive team coordination stand out as vital leadership traits. In Boston’s dynamic hospitality scene, these skills help manage front office teams efficiently while ensuring a seamless guest experience amid the city’s high tourist flow and historic hotel standards.
Boston’s luxury hotel market has a steady demand for skilled front office leaders due to its thriving tourism and business travel sectors. However, competition is notable, with candidates often possessing extensive experience in luxury guest services and strong operational management skills, making specialized expertise a key differentiator.
The expected salary for an Assistant Front Office Manager in Boston typically ranges between $66,000 and $83,000 annually, depending on experience level. Candidates with luxury hotel leadership background and proven guest service excellence often command salaries at the higher end of this spectrum.
Yes, the Assistant Front Office Manager at Omni Amelia Island Resort must adeptly integrate traditional hospitality values with modern guest expectations, handling complex front office operations in a historic setting. Balancing operational efficiency with personalized service in a resort environment presents distinct management challenges.
Omni Amelia Island Resort supports career advancement through leadership development, cross-departmental training, and exposure to upscale hospitality management. Assistants often progress to senior managerial roles by demonstrating operational excellence and fostering superior guest relations within this prestigious resort.
Boston’s heavy traffic and public transit variations can affect punctuality and shift flexibility for front office supervisors. Planning your commute, particularly near downtown landmarks like the Freedom Trail and Logan Airport, is essential to maintain reliability in a role requiring strict adherence to schedules.
Certifications in hospitality management, customer service excellence, and proficiency with property management systems are highly valued. Additionally, skills in team leadership, Microsoft Office, and familiarity with luxury hotel standards enhance candidacy within Boston’s competitive front office roles.
The resort emphasizes upholding four-diamond service quality through rigorous training, guest service recovery, and strict adherence to SOPs. Assistant Front Office Managers are entrusted with maintaining these standards while fostering a welcoming atmosphere that reflects the resort’s historic yet luxurious brand identity.