Risevoic
Patient Liasion : ER Department
Company : Carepoint Health System
Location : Hoboken, NJ, 07030
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
About Us
About Us
Welcome to Hudson Regional Health
Technology Transforming Care
Hudson Regional Health is a newly unified healthcare network serving Hudson County through four hospitals.
Together, these hospitals form a single, integrated system with a shared vision—to deliver modern, patient-first care supported by innovation. From robotic-assisted surgery and AI-powered diagnostics to real-time monitoring and precision neurosurgery, HRH is redefining what’s possible in community healthcare.
Patients across the region now have access to state-of-the-art procedures and nationally recognized specialists, all within a connected, local network designed to put care first.
Our Services
We focus on the care our patients need most, delivered with precision, innovation, and a commitment to excellence.
- Advanced Emergency Services - 24/7 emergency departments across all four hospitals
- Robotic-Assisted Surgery - featuring the Da Vinci XI and ExcelsiusGPS systems
- Neurosurgery & Spine Care - including Stealth Navigation and precision-guided treatment
- Women’s Health & Maternity -comprehensive services tailored for every stage
- Imaging & Diagnostics - AI-enhanced systems for faster, more accurate results
- Outpatient & Specialty Care - coordinated care across multiple disciplines
Our Hospitals
Explore our hospitals and discover care that’s high-tech, high-touch, and close to home:
- Secaucus University Hospital, Flagship campus featuring the Robotic Surgery Institute and modernized emergency care.
- Bayonne University Hospital, A full-service community hospital offering personalized acute care.
- Hoboken University Hospital, A local leader in women’s health, family medicine, and outpatient services.
- The Heights University Hospital (Jersey City), Expanding access to state-of-the-art care in the heart of Jersey City.
What You'll Be Doing
Consistently makes rounds on patients to ensure their comfort, provide reading material, communicates about any delays to patients, etc
* Works with Charge Nurse and/or nursing staff to contact social worker when patient/family issues require social service intervention.
* Works with Patient Access to ensure patients are registered timely and efficiently.
* Works with bed management to expedite patient transfers to unit.
* Upon patient admission, visits patient on the unit to provide continuity of service excellence. To ensure patient is comfortable and answers any questions or concerns.
* Voluntarily seeks out other duties as time permits to facilitate flow and communication in the ED
* Identifies issues that need further attention or problem solving to improve overall operation.
* Participates in the ED Service Excellence Committee to track and trend the PG ED scores. Provide education and training for all ED staff and physicians. Communicates and celebrates achievements. Plans and executes action plan for improvement with Director of Emergency Dept and AVP Service Excellence
* Perform any other duties requested by Director of Emergency Dept / AVP Service Excellence
What We're Looking For
EDUCATION: High School diploma
LICENSURE/QUALIFICATIONS: N/A
EXPERIENCE: Customer Service experience
What We Offer
What We Offer
- Competitive compensation based on experience and qualifications: When determining the compensation, several factors may be considered including, years of relevant experience, credentials, union contracts, education, and internal equity.
- Comprehensive health, dental, and vision insurance
- 401K, Retirement savings plan with employer contribution
- Generous Paid Time Off (PTO) and paid holidays
- Tuition Reimbursement
- Opportunities for professional growth, development, and continuing education
- Employee wellness programs and resources
Influenza Vaccinations are a requirement for employment. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date, during the influenza season, if you are offered employment, unless you request and receive an approved medical exemption.
We are an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.
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Frequently asked questions
Patient Liaisons in emergency departments prioritize clear communication and empathy, often making rounds to check on patients' comfort and providing updates about wait times. This role demands multitasking skills to balance patient reassurance with coordinating between nurses, social workers, and bed management efficiently.
Strong interpersonal communication, problem-solving under pressure, and familiarity with hospital operations are pivotal for ER Patient Liaisons. Experience in customer service and the ability to liaise effectively with medical teams and families enhance job performance and open pathways for advancement in healthcare administration.
Unlike outpatient or specialty care liaisons, ER Patient Liaisons must adapt quickly to the unpredictable pace of emergency departments, manage urgent patient needs, and provide support amidst high-stress situations. Their role blends patient advocacy with operational coordination unique to 24/7 emergency service environments.
While no mandatory licensure exists, certifications such as Certified Healthcare Access Associate (CHAA) or training in patient relations can enhance candidacy. In the Hoboken area, familiarity with local healthcare regulations and patient privacy laws is highly valued by employers like Carepoint Health System.
Demand for ER Patient Liaisons in Hoboken remains steady due to ongoing healthcare network expansions. Candidates with strong customer service backgrounds and adaptability have a competitive edge, but competition intensifies when facilities upgrade to advanced care technologies requiring liaison support.
Carepoint Health System invests in continuous education and wellness programs tailored for their Patient Liaison staff, including access to tuition reimbursement and training on cutting-edge healthcare technologies. This fosters growth within the ER team and aligns with their commitment to excellence in patient-centered care.
At Carepoint, Patient Liaisons actively participate in committees focused on service excellence, collaborating closely with the emergency department director and assistant vice president. This involvement ensures patient feedback drives improvements, enhancing the overall quality and responsiveness of ER operations.
The typical compensation for an ER Patient Liaison in Hoboken ranges from $40,000 to $55,000 annually, influenced by experience and qualifications. Competitive benefits, including health insurance and retirement plans, further contribute to the total employment package at regional healthcare providers.
These liaisons coordinate with patient access and bed management teams to expedite admissions and transfers, ensuring patients are registered promptly and moved efficiently within the ER units. Their proactive communication helps minimize delays and enhances patient satisfaction during critical care episodes.
In Hoboken, Patient Liaisons navigate a densely populated urban setting with diverse patient demographics and high emergency department utilization. They must manage cultural sensitivities while balancing rapid patient turnover, leveraging Carepoint’s innovative tech to maintain service quality in this dynamic environment.