Accounts Receivable Coordinator

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa,  and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal!

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Accounts Receivable Coordinator will support the AR function through the coordination of group billing and the maintenance of accurate group bill accounts, possess knowledge of and provide assistance with FIT billing, and actively participate in all Customer Service aspects of the department.

Hourly rate for this position: $31.43

Responsibilities

Client Billing and Collections for hotel group programs:

• Review Group Contract and Resume to ensure that all billing requirements are met
• Attend weekly resume meetings, and pre-conference meetings as required
• Conduct daily bill reviews for all group accounts to ensure accurate billing
• Monitor guest open folio ledger and review to ensure that group accounts are closed out timely
• Prepare and send group invoices within SOP timeframe, ensuring that there is support for all charges, and a CS Manager has approved the bill prior to emailing to client
• Conduct follow-up (10-day) to ensure that client has received invoice, and review and reconcile any disputes in a timely manner, noting all detail in Opera
• Maintain neat and organized electronic billing files in the AR share drive
• Log all correspondence and collection activity related to the specific account in Opera
• Conduct Collection activity for group invoices until bill is paid, alert supervisor/manager of all potential late payments
• Audit commission check request for paid groups in coordination with Sales department
• Charge advance deposits to group guests credit cards based on cost estimates provided by CS
• Respond to all client inquiries in a timely, efficient manner and record notes in Opera
• Prepare weekly AR status report for Controller
• Perform other tasks as directed by AR and Accounting Manager

Customer Service Responsibility:  

• Present self in a professional manner including appearance, identification, general communication and conduct at all times 
• Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive teamwork approach to daily events

Dependability:

• Attendance: Adheres to established schedule of work hours. Follows established procedures for early notification to supervisor when unable to report to work.
• Punctuality: Arrives to work at scheduled times and works until authorized to leave.

Qualifications

Qualifications:

• Must have 1-2 years of accounts receivable experience, preferably in the hospitality industry
• Associate’s degree in hospitality or related field preferred
• Exceptional organizational skills, with the ability to communicate effectively and work well under pressure to meet deadlines
• Customer service, strong oral and written communication skills
• Must be flexible and able to work weekends on occasion

Hotel Specific Essential Functions:

• Knowledge of Property Management system and back-office accounting systems
• Extensive use of Excel with intermediate level skills
• Position requires extensive knowledge of Microsoft Office Suite including Word and Outlook

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photocopier, file folders, filing cabinet, and facsimile machine 
• Use of Kronos time clock

Work Environment:

• This position operates in an office environment. The nature of the hotel, at times, requires nights, weekends, and holidays
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear
• The employee frequently is required to walk between departments
• The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Interior of hotel with exposure to all areas including coolers, freezers, kitchens and general office areas

PERKS AND BENEFITS:

• A culture of fun, inclusion, and growth
• Complimentary meals
• Health Insurance and matching 401(k) after one year
• Generous Paid Time Off offered after 90 days
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.