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Customer Support Specialist
Company : Roche Bros.
Location : Medford, MA, 02155
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
To stock merchandise on shelves and displays throughout the department in a careful, clean, neat and expedient manner; ensuring that all product is fresh, rotated and well stocked for our customers while maintaining great customer service.
Minimum Qualifications
- Must be 16 years of age; (18 to use compactor)
- Complete training in the grocery operation.
- Ability to prioritize work load and have sense of urgency.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a scheduled based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Greet assist and thank customers in a prompt, courteous and friendly manner.
- Commit to the “Golden Rule” and work with other associates to build a strong grocery team.
- Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Receive and unload deliveries, check for accuracy, and store product in designated area.
- Keep all grocery products in display cases, coolers and freezers rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Clean shelves as they are restocked, fill and build displays, and make sure these are blocked and straightened.
- Help to keep the department merchandised in accordance with the needs of the community.
- Return all overstock to stockroom in an organized manner.
- Perform price changes when necessary.
- Notify grocery manager of potential shrink problems (damaged or missing merchandise), out-of-stock items on shelf, potential security problems, and customer requests/complaints.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
- Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
- Exercise proper safety practices when lifting or moving product or using equipment and tools.
Secondary Job Functions:
- Assisting the front end with bagging at busy times.
- Present favorable impression in dress, personal hygiene and business attitude.
- Properly dispose of trash.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting, pulling up to 500 lbs, climbing up to 8 feet, and smelling.
1-33% (O) Occasionally
Walking on title or concrete, carrying and lifting up to 50 lbs, pushing up to 500 lbs, bending, balancing, stooping, kneeling, couching, handling, fingering, feeling, crawling, and talking.
34-66% (F) Frequently
Standing on title or concrete, reaching at waist or overhead, seeing and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Loud noise, slipper or cluttered floor, contact with sharp objects and skin irritants, toxic exposure (see material safety data sheet) nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck and hazardous equipment (mechanical moving parts).
34-66% (F) Frequently
Machines, tools, and equipment utilized:
Pallets, pallet jacks, power jack, u-boats, transport dollies, pricing gun, case cutter, trash compactor, display dividers, approved cleaning supplies
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and outside, and may include exposure to cold temperatures.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Beverly, MA
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Frequently asked questions
At Roche Bros. in Medford, a Customer Support Specialist balances stocking, product rotation, and direct customer interactions. The role demands multitasking between maintaining shelf order and promptly assisting shoppers, fostering a friendly atmosphere with a strong team-oriented approach.
Effective communication in English, prioritization under busy conditions, and a keen eye for product freshness are vital. Physical stamina to handle lifting and stocking tasks, along with teamwork and a respectful attitude, greatly enhance performance in this role.
Progression often leads to supervisory roles or specialized positions like inventory management or customer relations coordination. Developing strong problem-solving abilities and operational knowledge can open doors to leadership opportunities within retail or customer service sectors.
Yes, the job involves frequent lifting up to 50 lbs and occasional handling of heavier equipment like compactors. Physical endurance and adherence to safety procedures are essential to manage stocking and merchandising requirements effectively.
Medford's retail sector sees steady demand for customer-oriented roles, but competition remains moderate. Candidates with demonstrated reliability, product knowledge, and flexibility in scheduling typically have an edge when applying at local grocers like Roche Bros.
Medford's living costs are reflected in Roche Bros.' wage range of $15.00 to $17.90 per hour, aligning with Massachusetts pay transparency laws. This range considers local economic factors and aims to provide competitive compensation for entry-level grocery support roles.
Roche Bros. emphasizes a respectful, team-oriented management style fostering high associate morale. The company supports onboarding with structured e-learnings and encourages a supportive work culture, setting it apart in employee development and workplace environment.
The position involves adjusting merchandising and product selection based on local preferences and demands. Specialists help maintain displays and stock that reflect community tastes, ensuring freshness and availability aligned with neighborhood shopping patterns.
While previous grocery experience is beneficial, Roche Bros. provides training to prepare new hires. Essential qualities include a strong work ethic, ability to follow instructions, and good communication skills, enabling newcomers to thrive through on-the-job learning.
Applicants typically undergo a straightforward process focusing on eligibility verification, basic skills assessment, and a review of availability. Roche Bros. values punctuality and teamwork potential, aiming to onboard associates swiftly to meet store operational needs.