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Patient Services Manager 2
Company : Sodexo
Location : Fayetteville, NC, 28304
Job Type : Full Time
Date Posted : 14 January 2026
Role Overview
*Patients are at the heart of everything we do!*
Sodexo is seeking a Patient Service Manager 2 for Cape Fear Valley Medical Center in Fayetteville, NC. Cape Fear Valley Medical Center is a trauma level III acute care hospital and has 733 licensed beds with 78 rehabilitation beds. This hospital is part of the Cape Fear Valley Health System and is the 8th largest health system in the state with 916 patient beds, serving a six-county region of Southeastern North Carolina and more than 935,000 patients annually
What You'll Do
The Patient Services Manager will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the patient experience. We are looking for a charismatic and organized individual to support our frontline associates.
- have oversight of day-to-day patient services operations;
- successfully coordinate all required tasks through subordinate supervisors and frontline staff;
- deliver high quality food services in patient meal management operations
- achieve company and client financial targets and goals;
- develop and maintain client and customer relationships
- develop strategic plans
- ensure HACCP, regulatory and standards compliance;
- have daily interaction with patients, their families and clinical team to ensure patient satisfaction;
- create a positive environment;
- ensure Sodexo standards are met.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
- have culinary production experience and a strong background in safety and sanitation compliance;
- can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
- are enthusiastic and confident;
- ability to drive employee success to enhance the value of the food and nutrition team; I
- prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
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Frequently asked questions
Fayetteville's healthcare sector is steadily growing, with moderate competition for Patient Services 2 positions. Hospitals like Cape Fear Valley Medical Center raise demand for experienced managers who excel in patient relations and food service oversight, making strong leadership and compliance skills highly valued locally.
Locally preferred credentials include food safety certifications such as HACCP, along with management experience in clinical or culinary services. An associate degree combined with proven supervisory skills often strengthens applications for Patient Services Manager roles in Fayetteville’s healthcare facilities.
Handling patient meal programs while ensuring regulatory compliance and patient satisfaction can be complex. Coordinating frontline associates and liaising between clinical teams and patients requires multitasking and strong communication skills unique to Fayetteville’s trauma-level healthcare settings.
Professionals often start in food service or patient support roles, advancing through supervisory positions. With leadership experience and compliance expertise, Patient Services 2 managers can progress to senior healthcare management or clinical service director roles, capitalizing on expanded operational responsibilities.
Sodexo leverages Patient Services Managers to elevate patient experience through food service management, ensuring compliance and fostering teamwork. This role acts as a bridge between operational execution and client satisfaction within Cape Fear Valley’s healthcare network.
Sodexo emphasizes diversity, inclusion, and respect, creating a supportive workplace culture. Patient Services 2 managers at Cape Fear Valley are expected to embody these values, promoting fair treatment and open communication while fostering employee engagement and patient-centered care.
Based on regional healthcare management data, Patient Services Managers 2 in Fayetteville typically earn between $55,000 and $70,000 annually. Experience, education, and compliance expertise influence offers, with benefits like 401(k) and medical coverage often enhancing total compensation packages.
This role uniquely blends culinary production oversight with patient satisfaction focus, requiring expertise in HACCP compliance and frontline staff coordination. Unlike broader healthcare managers, Patient Services 2 positions demand hands-on involvement in meal program operations tied directly to patient experience.
Effective leaders foster open dialogue with patients and clinical teams, drive employee engagement through motivation, and maintain strict quality standards. Balancing operational efficiency with empathy ensures high patient satisfaction and smooth food service delivery in demanding hospital environments.