Risevoic
Care Manager
Company : ResCare Community Living
Location : Hendersonville, NC
Job Type : Full Time
Date Posted : 4 January 2026
Our Company
ResCare Community Living
Overview
Work in conjunction with diverse clinical teams and utilize community resources to meet the needs of individuals receiving care management services. Provide services in accordance with care management service requirements set by the state and company. Responsible for developing and monitoring Tailored Care Management care plans and Individual Support Plans (ISPs) built from comprehensive assessments to an assigned caseload.
Responsibilities
- Develops positive relationships among and between members, family/guardians, Extenders, clinical and care team members and other community stakeholders to create an environment of compassion and professionalism, driving toward positive health and quality of life outcomes.
- Responds proactively to alerts from Extenders concerning unmet health-related needs and identified barriers and gaps to reduce adverse health and quality of life indicators.
- Develops positive relationships with all funding sources that exhibits the willingness to obtain common objectives related to care management.
- Engages the member/family/guardian to establish rapport and provide required and as needed contact, ensuring service provision is up to date and follow through is completed.
- In conjunction with the member, selects members for the care team (adjusting as needed).
- Conducts the Comprehensive Health Assessment on the member, with stakeholder input, to obtain baseline information needed to formulate a care plan.
- Coordinates, schedules, sets the agenda for and assists the member in chairing care team meetings (times, dates, locations, etc.) and informs all team members.
- Develops, implements, reassesses, oversees the implementation of and evaluates the Care Plan/ISP for the member to ensure that the members health needs are addressed in a comprehensive, holistic, and preventive manner, with quality as a goal.
- Manages care transitions and transition plans.
- Ensures medication monitoring and reconciliation occur.
- Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff.
- Documents all information gathered/received electronically in a timely manner.
- Provides documentation of billable events that align with minimum contact expectations to the Care Management Supervisor.
- Maintains an accurate, up-to-date electronic information data stream on all interactions, encounters, activities, care team meetings, and communications with the member/family/guardian.
- Promotes and coordinates comprehensive care among medical, pharmaceutical, psychosocial, social, mental, physical, home health, ancillary providers, and other community agencies, supporting individuals with referrals as needed.
- Connects members with medical, mental, developmental, psychosocial, housing, transportation, home health, and community support services/systems to achieve a comprehensive, holistic, preventive approach.
- Empowers the member/family/guardian and other team members with knowledge that aids in implementing the care plan, treatment plan, medication regimen, and appointment keeping.
- Identifies barriers, gaps, and unmet health-related needs are addresses them proactively, expanding relationships and linkages to aid in meeting member’s needs.
- Supervises up to two FTEs of care management extenders.
- Provides services that meet national, state, and local healthcare standards at the highest level.
- Reports issues of concern, general departmental activities and staffing needs to the Care Management Supervisor.
Completes all required training and participates in educational sessions to improve overall skills.
Attends industry meetings, training, and functions to promote positive relationships with stakeholders.
Participates in quality improvement and measurement activities to achieve identified targets and outcomes.
Completes other duties as assigned.
Qualifications
Qualifications:
- Years of experience as specified below.
- Two years of experience as a Care Manager, Case Manager, or Care Coordinator preferred.
- Ability to perform work with a high degree of quality and autonomy.
- Must meet all agency requirements for pre-employment and those required by the state of NC.
Education:
- A license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience with the IDD population; or
- A Master’s degree in a human service field and one year of full-time, post-graduate degree accumulated experience with the IDD population; or
- A bachelor's degree in a human service field and two years of full-time, post-bachelor's degree accumulated experience with the IDD population; or
- A bachelor's degree in a field other than human services and four years of full-time, post-bachelor's degree accumulated experience with the IDD population; and
For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience, in addition to the requirements cited above. (This experience may be concurrent with the two years of experience working directly with individuals with I/DD, or a TBI, above.)
About our Line of Business
ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.Salary Range
USD $25.00 / HourRelated Jobs
Greensboro, NC
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Frequently asked questions
Hendersonville's growing focus on community health and aging populations boosts demand for care managers. Local healthcare providers emphasize care coordination and personalized support, making hiring competitive but promising for candidates with strong care management and case coordination skills in this region.
Licenses issued by state boards regulating human services are highly valued, alongside credentials in care coordination or case management. For Hendersonville roles, experience with intellectual and developmental disabilities (IDD) populations and LTSS knowledge adds significant weight during hiring.
Success in care management hinges on balancing clinical insight with interpersonal skills—managing care plans, coordinating multidisciplinary teams, and proactively addressing client needs. Mastery in assessment, care transitions, and community resource navigation sets strong care managers apart.
Progression often involves gaining experience with complex cases, leadership of care teams, and completing advanced human services education or certifications. Building expertise in LTSS and IDD care opens doors to supervisory or specialized care management roles.
Daily tasks include conducting comprehensive health assessments, coordinating care team meetings, monitoring individualized support plans, and liaising with families and community providers to ensure seamless service delivery tailored to each member’s holistic needs.
At ResCare, Care Managers are pivotal in weaving clinical teams and community resources together, emphasizing compassionate relationships and proactive care plans that align with state standards and promote quality of life for individuals with disabilities.
ResCare leverages five decades of experience with a diverse service range, including telecare and supported employment. Care Managers benefit from integrated training, multidisciplinary collaboration, and a mission-driven culture focused on holistic and preventive care.
Care Managers in this role typically earn around $25.00 per hour, reflecting the specialized skills required in coordinated care, case management, and working with IDD populations within the local market standards of Hendersonville.
Care Managers often have broader responsibilities including developing care plans, managing complex cases, and supervising extenders, offering a more strategic role in care delivery compared to coordinators or supervisors focused on specific operational tasks.
Navigating diverse community resources, addressing unmet health needs proactively, and coordinating multiple stakeholders can be demanding. Understanding local healthcare systems and cultivating strong communication skills are vital to overcoming these challenges effectively.