Lead Welcome Center Specialist | Part-Time | Berger Foundation Iceplex

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Lead Welcome Center Specialist will support the Berger Foundation Iceplex Business Operations Manager, guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.

This role pays an hourly rate of $22.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2025.

About the Venue

The One Valley Foundation serves as the philanthropic arm of our organization’s commitment to our community. The Foundation’s goal is to have all money raised remain in our Valley, serving all 9 cities. The One Valley Foundation is committed to ensuring an inclusive community for our fans, united through a shared passion for sports. We aim to create greater opportunity and impact across the Coachella Valley through a variety of programs and legacy events focused on our three core pillars of Education, Community and Access to Hockey.

Responsibilities

• Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
• Assist the Business Operations Manager with staff scheduling.
• Support the Business Operations Manager with traning new Welcome Center Specialist.
• Support the Business Operations Manager with operational duties as needed. 
• Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
• Front desk responsibilities
• checking-in program participants
• conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
• welcome the public, provide venue information and directions
• Professionally and accurately execute policies and procedures
• Intake and outtake of skate and equipment rentals for the public
• Help with sizing, lacing & cleaning skates upon return
• Support birthday party schedules, set-up, and execution
• Communicate clearly and professionally with guests and staff
• Execute policies and procedures professionally and accurately
• Accurately handle register transactions
• Process transactions for purchases and rentals
• Daily cleaning tasks within the department
• Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales
• Attend all required training sessions and staff meetings
• Maintain a clean and safe facility
• Responsible for alerting managers to any unsafe or potentially hazardous ice conditions

Qualifications

Requirements:

• Must be at least 18 years of age
• At least 2 years supervising staff
• Recreation facility or other customer service front desk experience
• Cash & sales transaction management
• League, facility schedule management
• Strong verbal communication skills, with the ability to present and communicate with customers
• A high degree of personal integrity and consistently put the interests of the organization first
• Excellent communicator

Preferred Experience & Qualifications:

• Experience with youth sports at the recreational and elite level
• Understanding of event and on-ice programming
• 2-3+ years work experience at an ice facility or other related sports complex
• Experience with sports scheduling software (preferably DAYSMART)

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Position is performed throughout a recreational facility. Work will be done on and around the ice.
• Position involves sitting, standing, walking, stooping, lifting carrying, pushing, pulling, and ice skating
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs
• Part-time hourly role

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.