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Clinical Care Coordinator Call Center – CCM/RPM/BHI
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 2 January 2026
Overview
At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
We are seeking a proactive and compassionate Clinical Call Center Care Coordinator to support patients enrolled in value-based care programs including Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI). This non-clinical, call center-based role focuses on patient outreach, care coordination, and supporting clinical teams in the delivery of ongoing, structured care for patients with chronic and behavioral health conditions.
Responsibilities
- • Conduct scheduled outbound calls to patients enrolled in CCM, RPM, or BHI programs to support care plan adherence.
- • Assist in collecting vitals and patient-reported outcomes related to chronic or behavioral health conditions using standardized scripts and workflows.
- • Reinforce care plans, encourage treatment adherence, and address barriers to care (e.g., transportation, medication access).
- • Escalate clinical concerns to licensed team members, including RNs, LCSWs, or providers as appropriate.
- • Coordinate follow-up care, appointments, or community services based on patient needs.
- • Accurately document patient interactions in the care management platform and ensure compliance with CMS program requirements.
- • Collaborate with interdisciplinary care teams to support the continuity and quality of care.
Qualifications
- • Bachelor’s degree in Public Health, Social Work, Health Administration, or a related field.
- • At least 1 year of experience in care coordination, case management, or patient outreach—preferably in a CCM, RPM, or BHI setting.
- • Clinical certification such as Medical Assistant (MA), Certified Nursing Assistant (CNA), or similar credential required.
- • Familiarity with CMS care management programs (CCM, RPM, BHI) and their documentation requirements preferred.
- • Strong interpersonal, organizational, and communication skills.
- • Ability to work independently in a high-volume, metrics-driven environment.
- Bilingual a plus
- Salary: $18-$21 an hour
Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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Frequently asked questions
The position involves proactive outreach to patients enrolled in Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI), using structured calls to reinforce care adherence, capture health data, and connect patients with necessary clinical support, ensuring seamless coordination across these value-based care models.
In the Bronx, credentials like Medical Assistant (MA) or Certified Nursing Assistant (CNA) are highly regarded for clinical call center roles. These certifications demonstrate foundational clinical knowledge crucial for effective patient communication and accurate documentation within care management programs.
Managing a large patient population requires adept multitasking and strong organizational skills. Coordinators must navigate high call volumes, address diverse patient barriers such as transportation or medication access, and maintain compliance with CMS guidelines, all while ensuring compassionate, personalized care.
Positions like the Clinical Care Coordinator at Essen Health Care offer hourly rates between $18 and $21, reflecting the local market rates in Bronx, NY, for non-clinical roles supporting chronic and behavioral health management within call center environments.
Essen Health Care’s commitment to serving vulnerable Bronx communities shapes the coordinator’s role to emphasize empathy, cultural sensitivity, and proactive problem-solving, fostering trust while managing patient outreach and care coordination across diverse populations.
Essen Health Care offers a dynamic environment with interdisciplinary collaboration, enabling coordinators to expand skills in population health management. Opportunities for advancement include moving into clinical roles, case management, or operational leadership within its multispecialty framework.
This role uniquely blends telehealth and in-person care support focused on chronic and behavioral health, leveraging value-based programs. Essen Health Care’s extensive patient base and integrated services provide a rich platform for impactful patient engagement and professional development.
Bronx’s growing emphasis on value-based care has increased demand for skilled care coordinators, making the market moderately competitive. Candidates with relevant certifications and experience in CCM, RPM, or BHI programs have a distinct advantage when applying.
Challenges include addressing limited digital literacy among patients, unreliable internet access, and language barriers. Coordinators must adapt communication strategies, often integrating bilingual skills and community resource referrals to bridge these gaps effectively.
While bilingualism is a plus rather than a strict requirement, proficiency in languages commonly spoken in Bronx communities enhances patient rapport and adherence to care plans, contributing significantly to the success of care coordination in this role.