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Patient Services Technician
Company : Catholic Health Initiatives
Location : Omaha, NE, 68108
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Job Summary and Responsibilities
Analyzing lab testing is pretty complex. We depend on our lab staff to help determine what is happening with our patients. They are a vital key to the diagnosis and treatment of diseases. Our phlebotomists work with patients to perform blood collection and specimen processing, as well as assisting with clerical duties and maintaining lab collection turnaround time. Do you love working in a lab setting? Are you someone that enjoys working with people and helping others? Connect with CHI today and start your journey!
Some of what you will do:
Practice positive patient identification at all times, in all job functions.
Practice HumanKindness and courtesy with all patient and co-worker interactions and maintain good communication within the department and throughout the hospital.
Follow proper isolation and hand sanitization procedures.
Follow blood collection procedures, perform venous and capillary punctures on all age groups, utilizes appropriate collection techniques to obtain samples adhering to quality and quantity requirements
Perform Blood Bank collections, following written collection and Blood Bank banding procedures, demonstrating accuracy and good penmanship, and adhering to specimen requirements.
Maintain order and cleanliness of phlebotomy trays, stations, and storage rooms.
Maintain laboratory turnaround time, prioritizing work activities and organizing draw requests to assure efficiency and turnaround time requirements are met.
Assist with phlebotomy training under the direction of the supervisor and/or coordinator.
Specimen processing/intake and distribution to testing areas of the laboratory.
Use good judgment when problem solving and request help when needed.
Take responsibility for the department workflow and assist all members of the team to maintain department workflow and efficiency creating an atmosphere that fosters teamwork and collaboration.
Job Requirements
No experience is necessary; we will train you in appropriate phlebotomy methods!
What you need:
High School diploma or GED
BLS through American Heart association within 90 days of hire
Excellent customer service and time management skills
Phlebotomy certificate and/or 3 months phlebotomy experience is preferred
Where You'll WorkCHI Health St. Elizabeth, founded by the Sisters of St. Francis of Perpetual Adoration in 1889, is a full-service, 260-bed, nonprofit regional medical center in Lincoln, Neb. St. Elizabeth specializes in the treatment areas of newborn and pediatric care, women’s health, burn and wound, cardiology, oncology, emergency medicine, orthopedics and neuroscience.
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Frequently asked questions
Omaha's healthcare sector shows steady demand for Patient Services Technicians due to its growing medical centers. Candidates often find moderate competition, with increased opportunities at hospitals like Catholic Health Initiatives. Local healthcare expansions create favorable hiring conditions for those with phlebotomy skills and patient care experience.
Nebraska employers, including Catholic Health Initiatives, often prefer candidates with phlebotomy certification and BLS credentials. While entry-level roles accept on-the-job training, holding a phlebotomy certificate and American Heart Association BLS certification enhances hiring prospects and signals readiness for clinical tasks.
Typical duties involve blood collection via venous and capillary punctures, specimen processing, and maintaining lab efficiency. Strong communication with patients and teamwork within the clinical environment are essential, alongside adherence to infection control and patient identification protocols.
While both roles support patient care, a Patient Services Technician often emphasizes specimen collection and lab coordination, whereas a Clinical Care Technician might focus more on direct bedside care and vital sign monitoring. The distinction varies by institution but reflects specialization in lab versus clinical support.
Progression typically moves from entry-level technician roles to specialized phlebotomist positions or broader clinical support roles. Gaining certifications and experience in patient care can open doors to supervisory or specialized healthcare technician roles, especially within large systems like Catholic Health Initiatives.
CHI values candidates demonstrating humankindness, reliability in specimen handling, and teamwork to maintain lab workflow. Strong communication skills and a commitment to patient safety stand out, reflecting their culture of compassionate and efficient healthcare delivery.
At CHI, there's a notable emphasis on integrating lab duties with patient interaction, fostering a culture of humankindness. Employees often benefit from structured training programs and a collaborative environment focused on quality and timely specimen processing, distinguishing it within Omaha's healthcare landscape.
In Omaha, Patient Services Technicians earn approximately $32,000 to $42,000 annually, depending on experience and certifications. Facilities like Catholic Health Initiatives typically offer competitive wages aligned with regional healthcare standards and opportunities for advancement.
Managing difficult blood draws or anxious patients requires patience and skill. Technicians should employ calming communication, proper technique, and escalate to supervisors when necessary. Maintaining composure ensures both patient comfort and specimen quality.
Consider hospital size, specialization areas, and training opportunities. Omaha's hospitals vary in patient demographics and tech adoption, so aligning your skills with facility needs—like pediatric care or emergency medicine—can enhance job satisfaction and career growth.