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Service Team Member
Company : Roche Bros.
Location : Quincy, MA, 02171
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
In Quincy, a Service Team Member at Roche Bros. enhances customer experience by delivering prompt, courteous service while efficiently managing checkout transactions. Their role fosters a welcoming atmosphere, ensuring each shopper feels valued, which is vital in maintaining the store's reputation for friendly and reliable service.
Service Team Members frequently stand, lift up to 50 lbs, and push carts weighing up to 250 lbs in Quincy’s Roche Bros. stores. These tasks require stamina and mobility, reflecting the active nature of the role and the need for attentiveness to both safety and customer service.
Key skills include excellent communication, reliability, teamwork, and integrity. Mastery of cash handling and familiarity with point-of-sale systems also distinguish top performers, as these ensure smooth transactions and a trustworthy customer experience.
Starting as a Service Team Member opens pathways to supervisory roles such as head cashier or customer service manager. Roche Bros. values internal training, allowing motivated employees to build skills and advance through operational and leadership positions.
Quincy’s grocery sector sees steady demand for Service Team Members, but competition is moderate. Candidates with strong customer service skills and flexibility in scheduling have an advantage, particularly at community-favored stores like Roche Bros.
Roche Bros. promotes a family-like environment focusing on respect and teamwork. Employees often cite supportive management and a collaborative atmosphere that emphasizes customer-first values, creating a positive and engaging work culture in Quincy stores.
While no specific certifications are mandatory for Service Team Members, completing company e-learnings and department training is essential. Knowledge of age verification laws for alcohol sales is also important for compliance in Massachusetts.
Beyond checkout tasks, Roche Bros. involves Service Team Members in bagging, shrink control, and safety practices. They may also assist in training new staff and managing inventory returns, reflecting a dynamic role that supports overall store efficiency.
Applicants can expect an hourly rate between $15.00 and $17.90 at Roche Bros. in Quincy, reflecting Massachusetts’ pay transparency standards. Compensation varies based on experience, qualifications, and store needs, aligning with regional retail wage trends.
Schedules are designed around store business needs, with some flexibility to accommodate part-time and full-time shifts. Roche Bros. strives to balance employee availability with customer traffic demands, making it suitable for individuals seeking adaptable work hours.