Greeter / Counter Desk Attendant

At Bowlero in Waco, the Greeter / Counter Desk Attendant blends customer service with operational tasks like managing waitlists and equipment assignments, unlike typical hospitality roles focused solely on guest interactions. This hybrid responsibility creates a unique dynamic requiring multitasking within an entertainment setting.

Success in this position relies on strong communication, quick problem-solving for equipment issues, and familiarity with POS systems. Being personable while handling waitlists and lane assignments helps create memorable guest experiences essential in entertainment venues like Bowlero.

Starting as a Greeter / Counter Desk Attendant offers exposure to customer service and operational management, paving the way toward supervisory roles or event coordination in entertainment centers. Experience here builds valuable skills transferable to hospitality and retail management.

While no specific certifications are mandated beyond the minimum age to serve alcohol, familiarity with local health and safety standards can be advantageous. Texas laws require attendants to be at least 16, aligning with state alcohol service regulations within the venue.

Attendants often balance high guest volumes during evenings and weekends, manage equipment malfunctions promptly, and maintain upbeat service despite physical demands like standing and bending. Navigating these challenges efficiently enhances customer satisfaction in a dynamic leisure environment.

Bowlero emphasizes cash control procedures, timely reporting of equipment issues, and thorough training on POS and PA systems to uphold safety and service standards. This structure supports attendants in managing crowds effectively while delivering consistent guest experiences.

Based on current market data for similar entertainment and hospitality roles in Waco, a Greeter / Counter Desk Attendant typically earns between $10 and $13 per hour, reflecting part-time status and industry standards for customer service positions.

Employees enjoy free bowling, discounted arcade access, and food and beverage savings, creating a fun, engaging work atmosphere that extends beyond typical part-time job benefits found in other Waco hospitality roles.

Waco's growing entertainment sector creates steady demand for part-time attendants, but competition can vary seasonally. Positions at established brands like Bowlero often attract enthusiastic candidates seeking flexible weekend or evening shifts.

Waco’s community events and university calendars impact peak hours, with weekends and evenings being busiest. Bowlero aligns shift offerings to these patterns, requiring attendants to be adaptable to fluctuating guest traffic influenced by local happenings.