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Patient Services Associate II
Company : Catholic Health Initiatives
Location : Arroyo Grande, CA, 93420
Job Type : Full Time
Salary : 24-30.31 HOUR
Date Posted : 3 January 2026
Job Summary and Responsibilities
The Patient Services Associate (PSA) II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation.PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
Job Requirements
- One (1) year experience as a PSA I or equivalent experience.
- Excellent interpersonal, organizational, and customer service skills are essential.
- Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
- Familiarity with an electronic practice management system is required.
- Medical terminology competency completion or equivalent experience.
- Proficient in GE with completed competency.
Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.
One Community. One Mission. One California
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Frequently asked questions
In Arroyo Grande, a Patient Services Associate II efficiently manages patient appointment bookings using electronic practice management systems, ensuring mutually convenient times. This role is vital for smooth clinic operations, balancing patient needs and clinic benchmarks while maintaining clear communication with healthcare teams.
A Patient Services Associate II demonstrates proficiency in medical terminology, electronic health records, and insurance verification beyond entry-level tasks. Strong interpersonal skills and experience in handling sensitive information like third-party credit card data are key differentiators highlighting advanced responsibility in patient service roles.
While not always mandatory, completion of medical terminology competency and proficiency in practice management software are highly valued for Patient Services Associate II roles in California’s Central Coast. Employers in Arroyo Grande often favor candidates familiar with local healthcare systems and regulatory compliance.
The typical salary for a Patient Services Associate II in Arroyo Grande ranges from $40,000 to $48,000 annually, influenced by experience, certification, and specific clinic responsibilities. This compensation aligns with healthcare support roles in non-profit community clinics across California’s Central Coast.
Arroyo Grande has a moderate demand for Patient Services Associate II roles, with competition driven by local healthcare networks like Catholic Health Initiatives. Candidates with strong technical skills and familiarity with electronic systems tend to stand out in this regional job market.
Catholic Health Initiatives integrates the Patient Services Associate II role within a collaborative team environment focused on quality care. Their approach emphasizes versatile duties, including patient prep and insurance verification, fostering a supportive culture that aligns with their mission of community-centered health services.
At Catholic Health Initiatives, Patient Services Associate II staff may engage in broader tasks such as handling third-party credit card transactions and supporting referral processes, reflecting the organization's commitment to comprehensive clinic support beyond standard patient interaction duties.
Challenges include managing high call volumes from diverse stakeholders like patients, labs, and physicians, ensuring accurate message delivery, and balancing appointment scheduling with dynamic clinic workflows. Effective multitasking and communication skills are essential to overcome these complexities.
Experience gained in patient communication, electronic system proficiency, and healthcare coordination often serves as a springboard for career growth into clinical care associate or certified medical assistant positions, especially within integrated health networks on California's Central Coast.
The community-oriented culture in Arroyo Grande fosters a collaborative and patient-centered atmosphere at Catholic Health Initiatives. Staff are encouraged to adopt flexible roles and support one another, reflecting local values of teamwork and compassionate care in healthcare delivery.