Risevoic
Patient Services Associate II
Company : Catholic Health Initiatives
Location : Oxnard, CA, 93030
Job Type : Full Time
Salary : 24-30.31 HOUR
Date Posted : 8 January 2026
Job Summary and Responsibilities
The Patient Services Associate (PSA) II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
Job Requirements
- One (1) year experience as a PSA I or equivalent experience.
- Excellent interpersonal, organizational, and customer service skills are essential.
- Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
- Familiarity with an electronic practice management system is required.
- Medical terminology competency completion or equivalent experience.
- Proficient in GE with completed competency.
Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.
One Community. One Mission. One California
Related Jobs
Ontario, CA
Top trending job titles hiring now
Popular Searches for Patient Services Associate II
Frequently asked questions
In Oxnard, CA, a Patient Services Associate II often liaises closely with regional clinics and hospitals, ensuring seamless communication between patients and healthcare teams. This coordination enhances patient experience by streamlining appointment scheduling, insurance verification, and referrals within the local medical network.
Employers in Ventura County typically value certifications in medical terminology and electronic practice management systems for Patient Services Associate II roles. While not always mandatory, credentials demonstrating proficiency in patient registration and healthcare software significantly boost candidacy in this competitive area.
Candidates should emphasize interpersonal communication, accurate data management, and familiarity with electronic health systems. Skills in insurance eligibility verification, appointment coordination, and multitasking under patient-centered workflows resonate strongly with employers focused on quality service delivery in Oxnard clinics.
Unlike entry-level positions, a Patient Services Associate II often handles complex tasks such as pre-registration, managing referrals, and authorizations. This role demands enhanced organizational skills and the ability to operate specialized healthcare software, reflecting a higher level of patient service coordination.
Catholic Health Initiatives fosters professional development by encouraging staff to expand their clinical knowledge and technical skills. Patient Services Associates II benefit from structured training programs and exposure to diverse healthcare services, empowering advancement within the organization's extensive network.
Yes, collaboration is key at Catholic Health Initiatives. Patient Services Associate IIs often assist beyond their core duties, supporting various departments to maintain clinic efficiency and uphold patient care standards, especially in smaller or understaffed locations.
The average salary for a Patient Services Associate II in Oxnard ranges between $38,000 and $45,000 annually, reflecting local market conditions and the role's responsibilities in managing patient interactions and healthcare administrative tasks within community clinics.
Handling urgent appointment rescheduling due to physician availability requires quick problem-solving and clear communication. A Patient Services Associate II should coordinate with healthcare providers and patients effectively, ensuring minimal disruption while maintaining empathy and professionalism.
Daily priorities include managing patient calls, updating insurance and demographic data accurately, scheduling appointments via electronic systems, and ensuring smooth referral processing. Balancing administrative duties with prompt patient support is essential to clinic operations.
Catholic Health Initiatives emphasizes a team-oriented culture and community-focused care. Patient Services Associate IIs here often engage in cross-functional support and benefit from a mission-driven environment, which may contrast with more transactional roles found in larger, less community-centric organizations.