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Patient Service Assistant
Company : Catholic Health Initiatives
Location : Kent, WA, 98032
Job Type : Full Time / Part Time
Date Posted : 26 December 2025
Job Summary and Responsibilities
Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies.
Virginia Mason is seeking a certified Medical Assistant. You will assist providers and other members of the health care team in the clinic by performing a variety of back office and patient-related tasks and ensuring smooth patient and workflow within the department. You will also perform variety of patient care procedures within the Medical Assistant (MA) scope of practice.
These procedures may include but are not limited to: injections, EKGs, ear lavage and blood draws, measuring patient vital signs (weight, height, blood pressure, pulse, respirations, and temperature),manage rooming and patient flow including pre-visit preparation, assisting with the patient visit, and post-visit duties. You will inform providers of schedule changes that impact patient flow, assist with front office activities and varied scheduling tasks and reports test results as directed by the provider. As a Medical Assistants at Virginia Mason you will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers Medical Assistants the chance to focus on what really matters - your patients.
Job Requirements
What we requre:
- Graduation from an accredited medical Assisting program, With Washington State Department of Health medical Assistant - Certified (CM)
- Knowledge of third party payer requirements required.
- Strong aptitude for detail, and ability to work independently, required.
- Strong organizational, problem solving, communication and interpersonal skills required. skill in using a PC required.
- One year Medical Assistant – Certified experience preferred.
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, We are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that a medical Assistant opportunity With Virginia Mason is one worth taking.
We are an equal opportunity/affirmative action employer.
Where You'll WorkVirginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.
Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.
Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.
We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.
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Frequently asked questions
In Kent, WA clinics, a Patient Service Assistant ensures smooth patient flow by coordinating rooming, preparing patients pre-visit, and promptly communicating schedule changes to providers. This role requires multitasking and strong organizational skills to maintain efficient operations in fast-paced healthcare settings.
Washington State highly values a Medical Assistant - Certified (CM) credential issued by the Department of Health for Patient Service roles. This certification confirms competence in clinical procedures and compliance with local healthcare regulations, which is essential for employment at providers like Virginia Mason and CHI Franciscan.
Starting as a Patient Service Assistant can lead to roles like Medical Assistant, Patient Care Nurse Assistant, or specialized clinical positions. Gaining experience in patient procedures, electronic health records, and scheduling systems can open pathways to supervisory or clinical specialist roles within hospital systems.
Catholic Health Initiatives offers a collaborative work culture with a strong focus on patient-centered care and innovation. Employees benefit from comprehensive training, access to advanced technologies, and integration within a respected healthcare network, enhancing both professional development and job satisfaction.
CHI provides ongoing education, a team-based approach to medicine, and utilizes the Virginia Mason Production System to streamline workflows. This support helps Patient Service Assistants deliver safe, efficient, and compassionate care aligned with continuous quality improvement goals.
Patient Service Assistants in Kent, WA generally earn between $18 and $24 per hour, depending on certification level, experience, and the healthcare facility. Working at well-established systems like Virginia Mason may offer competitive wages and benefits reflecting the region’s cost of living.
Kent’s healthcare sector faces moderate competition for certified assistants due to the growth of medical centers. Challenges include managing high patient volumes and coordinating care across multiple hospital sites, demanding adaptability and strong communication skills.
Patient Service Assistants often perform a blend of clinical duties like vital sign measurements and EKGs alongside administrative tasks such as scheduling and test result reporting, unlike roles focused solely on nursing or clerical work, highlighting their versatile contribution to patient care.
The role incorporates electronic health record systems for managing patient data, scheduling software for appointment coordination, and digital communication tools to update providers, ensuring seamless patient workflow and accurate documentation in a modern healthcare environment.