Medical Front Office - Patient Service Specialist

A typical day involves greeting patients, managing appointment scheduling both in person and by phone, handling insurance verifications, and coordinating with external parties like insurance firms and attorneys. This role balances patient interaction with administrative duties, ensuring smooth clinic operations and a welcoming atmosphere.

Strong communication, meticulous attention to insurance details, and multitasking abilities rank high. Experience with front desk operations and insurance authorization can dramatically improve efficiency, enabling specialists to provide seamless patient experiences and support clinical workflows effectively.

While a high school diploma is standard, certifications in medical billing, insurance processing, or healthcare administration can boost employability in CT. Familiarity with state-specific healthcare regulations and electronic medical records systems adds valuable expertise in this specialized front office role.

Select Medical offers PRN/per diem flexibility, competitive hourly wages at $18, and benefits including a 401k after 1,000 hours worked. Their focus on employee well-being and opportunities for internal movement across 39 states creates a supportive environment uncommon in typical front desk medical assistant roles.

Select Medical’s flexible weekday schedules vary, which suits part-time or PRN employees seeking balance. The option to accrue 401k benefits and access employee assistance programs reflects a commitment to both financial security and emotional health, tailored to the demands of front office medical staff.

Berlin, CT has a growing need for healthcare support roles, especially in outpatient settings. The presence of multiple therapy centers and clinics increases demand for patient service specialists adept at handling insurance and scheduling, making it a promising location for front office medical careers.

At $18 per hour, Select Medical offers a wage competitive with similar roles in the region. While urban centers may offer slightly higher pay, the balance of benefits and flexible scheduling makes this position attractive within Berlin’s healthcare employment landscape.

Specialists are tasked with verifying insurance coverage, managing payer approvals, collecting co-pays, and liaising with insurance companies to secure authorizations. This requires detailed knowledge of healthcare plans and strong communication skills to avoid billing delays and ensure patient clarity.

Beyond administrative tasks, specialists play a crucial role in shaping first impressions by warmly greeting patients, explaining visit procedures, and providing clear appointment details. This personable approach is key to enhancing patient satisfaction and fostering a positive clinic environment.

Yes, with over 1900 centers nationwide, Select Medical promotes internal mobility. Patient Service Specialists can gain experience across different departments or locations, potentially advancing to roles like clinical service specialist or medical office specialist, leveraging their front office expertise into broader healthcare careers.