Account Manager

Overview

Company Overview: At Essen Health Care, we care for that!

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

Essen House Calls provides in-home primary and specialty care in the New York Metro area. We are looking for the most talented and effective individuals to join our rapidly growing company. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

The Account Manager is responsible for the operational oversight, relationship management, and performance coordination of healthcare providers and partnered nursing home facilities across assigned states. This role ensures seamless implementation of clinical programs, regulatory compliance, provider engagement, and high-quality service delivery. The Account Manager serves as the primary liaison between facilities, providers, support teams, and executive leadership.

Responsibilities

Support and oversee providers (NPs, RNs, specialty clinicians) across assigned regions.

• Manage relationships with nursing home leadership (Administrators, DONs, clinical teams)
• Ensure clinical programs (cardiac rehab, chronic care, phototherapy, etc.) run smoothly.
• Monitor performance metrics, provider productivity, and documentation compliance.
• Conduct routine check-ins with facilities; resolve workflow issues quickly.
• Coordinate onboarding, scheduling, and training.
• Assist with reporting, audits, and quality assurance

Qualifications

• Experience with skilled nursing faculties, long term care, or outpatient clinical programs preferred.
• 2-5+ years’ experience in account management, provider relations, or healthcare operations.
• Strong understanding multi-state healthcare operations.
• Excellent communication, organization, and relationship building skills
• Ability to travel to assigned facilities based on the need of the business. 20 -40% travel
• Proficiency in EM/HER systems. Microsoft Office and reporting dashboards.
• Highly comfortable managing multiple facilities.
• Understand provider productivity and quality metrics.
• Project management skills
• Adaptable to change based on the need of the business
• Demonstrate ability to lead.

Education:

Bachelor’s Degree

Masters in Healthcare Administration, Business Administration or related field

Key Competencies:

• Strong Leadership and interpersonal skills
• Ability to manage multitask facilities and providers simultaneously
• Problem solving and critical thinking
• Performance oversight and accountability
• Time management and multitasking
• Detailed orientated and highly organized
• Professionalism and diplomacy
• Company Account, Systems & Equipment Requirement
• Physical/Environmental Conditions
• OSHA
• HIPPA Confidentiality and Infection Control Compliance

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.