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Medical Front Office - Patient Service Specialist - KORT
Company : Select Medical
Location : Louisville, KY, 40216
Job Type : Full Time / Part Time
Date Posted : 31 December 2025
Overview
Position: Patient Service Specialist
Location: Louisville, KY (Shively Center)
Type of Employment: Part Time
Schedule: Weekdays - Varies
Compensation: Starting at $16/hour (pending experience)
When patients enter our outpatient physical therapy center in Louisville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
We offer benefits which support the financial, work/life and emotional well-being of you and your family members. Part time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time employees.
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
- 1 Year of Front Desk Experience
- Health Care Experience
Preferred Qualifications:
- 1 Year of Medical Office Experience
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.
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Frequently asked questions
In this role, you'll frequently engage with patients, insurance providers, and legal representatives, ensuring smooth scheduling and clear communication. Your front desk presence shapes patient experiences, calling for strong interpersonal skills and attention to healthcare protocols.
While a high school diploma and healthcare experience are essential, local employers often value familiarity with insurance procedures and basic medical terminology. Certifications like a Medical Office Assistant credential can enhance your competitiveness in the Louisville healthcare job market.
The varied weekday shifts offer flexibility, accommodating personal commitments while maintaining steady income. This setup particularly suits those seeking to balance professional healthcare roles with other responsibilities in Louisville’s community.
Select Medical emphasizes a hybrid role involving both patient interaction and administrative duties, backed by benefits like 401k eligibility for part-timers and employee assistance programs, which are less common in comparable Louisville clinics.
Yes, with 1900 centers nationwide, Select Medical encourages internal movement. Patient service specialists demonstrating strong organizational and communication skills can pursue roles with greater responsibility across states or within the Louisville facility.
Starting pay for this position is approximately $16 per hour, aligning with Louisville’s healthcare support roles. Experience and additional medical office skills can lead to higher compensation within this competitive local market.
Louisville’s healthcare sector is robust with multiple outpatient centers increasing demand for patient service specialists. While competition exists, part-time roles like this often fill faster due to the city’s growing medical community.
Having at least a year of medical office experience is preferred, improving your ability to handle insurance verifications and patient scheduling efficiently. This background helps you excel in Louisville’s patient-centered healthcare facilities.