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Service Team Member
Company : Roche Bros.
Location : Lowell, MA, 01854
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
In Lowell, MA, a Service Team Member harmonizes friendly customer engagement with efficient checkout operations. The role demands multitasking, like accurately ringing sales and swiftly resolving customer inquiries, ensuring a seamless shopping experience in a fast-paced environment.
Advancing as a Service Team Member often involves mastering customer service skills, gaining cash handling expertise, and demonstrating reliability. Additional certifications or training in retail operations can open doors to supervisory roles or specialized positions in customer relations.
Daily hurdles include managing busy checkout lines, preventing product loss, and addressing pricing errors. Proactive communication with management, attention to detail, and teamwork are key strategies to maintain smooth service and uphold store standards.
Roche Bros. offers a collaborative retail setting where associates engage closely with customers and coworkers. The workplace prioritizes safety, cleanliness, and a friendly atmosphere, reflecting the company’s commitment to treating everyone like family.
Employees benefit from comprehensive e-learning modules and department-specific training to sharpen skills. Roche Bros. fosters growth by encouraging team collaboration and providing resources to navigate customer service challenges effectively.
The position offers $15.00 to $17.90 per hour, aligning well with Lowell’s retail job market. This range reflects local pay transparency laws and considers factors like experience, education, and internal equity, making it a solid option for entry-level service roles.
Roche Bros. emphasizes a family-like culture promoting courtesy and teamwork. Its distinctive focus on integrity, customer-first service, and detailed operational procedures sets it apart, creating a supportive atmosphere for team members in Lowell.
Applicants should be prepared for frequent standing, lifting up to 50 lbs, and pushing carts up to 250 lbs. This dynamic role requires mobility, manual dexterity, and endurance to handle continuous customer service activities efficiently.
Lowell’s retail sector shows steady demand for service roles, with moderate competition among applicants. Candidates demonstrating strong customer service skills, reliability, and flexibility often stand out and secure positions faster in this market.
Success hinges on excellent communication, attention to detail during transactions, teamwork, and a genuine passion for helping customers. Adaptability and adherence to safety and sanitation protocols further distinguish top performers in food service roles.