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On-Call Banquets Server
Company : Highgate
Location : Long Beach, CA, 90802
Job Type : Full Time
Date Posted : 4 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary.
Overview
The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.
Responsibilities
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
- Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
- Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.
- Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
- Set all tables according to hotel standards.
- Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
- Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
- Prepare room according to BEO and the various meal functions.
- Follow all money handling procedures when serving the guest.
- Know the menu items for each function served and able to give accurate descriptions.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
- On-Call position.
Qualifications
- High School diploma or equivalent and/or experience in hotel or a related field preferred.
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to show initiative, including anticipating guest or operational needs.
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Frequently asked questions
Working as an On-Call Banquets Server involves medium physical effort, including lifting up to 50 pounds occasionally and standing throughout your shift. This role requires stamina and the ability to multitask efficiently during busy banquet events, especially in a vibrant venue like Long Beach.
Starting as a Banquets Server often opens doors to supervisory positions or event coordination roles within hospitality. Gaining experience in customer service, event setup, and teamwork at establishments like Highgate’s Westin Long Beach can enhance long-term career prospects in hotel management.
Mastery of banquet event orders (BEOs), effective communication, and problem-solving under pressure are crucial. Being adept at multitasking and maintaining friendly guest interactions ensures smooth food and beverage service, which is key in a high-paced banquet environment.
Highgate emphasizes professional growth, often providing on-the-job training to strengthen skills in hospitality standards and guest service. While the On-Call Banquets Server role is flexible, employees demonstrating dedication may find pathways to full-time opportunities within Highgate’s extensive hotel network.
Highgate’s position near the Long Beach Convention Center means frequent large-scale events and diverse clientele, adding dynamic challenges. The company’s global hospitality expertise ensures adherence to high standards, blending local charm with international service excellence.
On-Call Banquets Servers in Long Beach typically earn between $15 and $20 per hour, depending on experience and event complexity. Given Highgate’s reputation for competitive compensation, pay aligns with industry standards to attract skilled hospitality professionals.
Long Beach boasts a vibrant hospitality scene with steady demand for banquet servers, especially near venues like the Westin and convention centers. However, many candidates vie for flexible, on-call positions, so emphasizing experience and flexibility can improve hiring chances.
Yes, banquet events often occur during evenings and weekends to accommodate weddings, conferences, and social functions. Flexibility in availability is a significant advantage for those seeking On-Call Banquets Server positions in this region.
At Highgate, servers must be proficient with detailed banquet event orders and uphold precise hotel service standards. The role demands a proactive approach to guest satisfaction and the ability to manage supplies and setups efficiently in a fast-paced environment.
Being on-call means flexibility is essential; shifts may vary depending on event schedules, requiring adaptability. Highgate values employees who can respond promptly to last-minute needs while maintaining professionalism during peak banquet functions.