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Service Team Member
Company : Roche Bros.
Location : Wellesley, MA, 02482
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Working as a Service Team Member at Roche Bros. involves frequent standing, walking on hard floors, and occasionally lifting up to 50 lbs. Tasks like pushing carts and bending are common, so physical stamina and comfort with moderate activity are essential for success in Wellesley’s store environment.
Exceptional communication and teamwork abilities shine in this customer-centric role. Candidates who demonstrate reliability, quick problem-solving, and a passion for friendly service tend to excel, especially when handling transactions and assisting customers efficiently.
Yes, starting as a Service Team Member can lead to roles like Head Cashier or Service Team Leader. Roche Bros. values internal development, so showing initiative and mastering customer service skills may pave the way for supervisory or specialized positions.
Roche Bros. emphasizes a family-like atmosphere where every associate greets and assists customers warmly. Their team members follow the 'golden rule,' fostering respect and teamwork that enhance customer experience in their Wellesley location.
Wellesley’s proximity to Boston increases competition for retail jobs like Service Team Member, but Roche Bros. attracts candidates with its community reputation. Local demand fluctuates seasonally, so applying early during hiring surges can improve chances.
Wellesley’s community-driven environment shapes a collaborative and respectful store culture at Roche Bros. Employees often experience a balance of professionalism mixed with neighborly warmth, reflecting the town’s close-knit values.
The hourly wage for this position ranges from $15.00 to $17.90 in compliance with Massachusetts pay laws. Pay varies depending on experience, training completion, and internal equity, providing a competitive compensation package in the local market.
Yes, Roche Bros. provides structured e-learning and on-the-job training focusing on accurate checkout procedures and excellent customer interaction. This ensures associates maintain high service standards and operational accuracy.
During peak hours, team members must manage increased customer flow while maintaining speed and accuracy. Handling multiple transactions, verifying IDs for restricted items, and resolving customer inquiries promptly are critical under pressure.
Roche Bros. integrates a strong focus on treating customers and associates like family, which differentiates its service culture. Additionally, their emphasis on teamwork and detailed cash handling procedures offers a distinctive work experience compared to competitors.