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Associate Director of Operations (Health Homes)
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 11 January 2026
Overview
At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
The incumbent will oversee programmatic operations for the BAHN Lead Health Home’s Care Management Agency. Working with the AVP of Operations to provide oversight and ensure quality service delivery is provided to members of the program.
Responsibilities
Qualifications
Education and Experience:
- Bachelor's degree in social science, healthcare administration, social work or human services; related experience in health care, specialized populations, and HIV treatment and prevention. Master's degree in social work with NYS license is preferred.
- Three (3) years’ experience working with currently or formerly homeless populations and individuals with chronic conditions, including HIV, mental health disorders, and those living with HIV in a social service or medical setting; with a strong background in staff supervision experience.
- At least (2) years in a supervisory position in a health care or social service setting.
- Demonstrated knowledge of Care Management and Health Home outreach & enrollment
- Strong knowledge of Microsoft Office Suite (Word, Visio, Excel).
Job Requirements:
- Demonstrate judgment of safety, boundaries, and confidentiality issues.
- Strong understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts.
- Demonstrate appropriate leadership behaviors following the organization's vision, mission, and values
- Motivational in a positive team environment
- Strong organizational and interpersonal skills
- Attend all meetings related to Health Home operations
- Excellent time management skills and ability to multi-task
- Proficiency in Spanish and other languages preferred
Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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Frequently asked questions
This position plays a pivotal role in streamlining care plans and ensuring coordinated services for vulnerable populations in Bronx. By overseeing care management programs, the Associate Director ensures patients receive integrated, culturally sensitive support tailored to complex health needs, enhancing overall health outcomes locally.
Strong organizational skills, cultural sensitivity, and motivational leadership are crucial. The role demands the ability to supervise diverse teams, maintain confidentiality, and drive quality improvements in healthcare operations, especially within programs serving homeless and chronically ill populations.
Professionals often progress towards senior director roles or executive management within healthcare systems. Gaining expertise in population health, regulatory compliance, and operational strategy in settings like Essen Health Care can open doors to broader leadership in healthcare administration.
Essen Health Care, known for its commitment to vulnerable NYC populations, offers a dynamic environment emphasizing compassionate care and innovation. Employees benefit from a collaborative culture supporting multi-specialty integration and telehealth advancements, ideal for leaders driving impactful health home services.
This role uniquely integrates oversight of a large multispecialty group with extensive telehealth and home visit components. The emphasis on diverse clinical divisions and population health models requires nuanced coordination skills beyond typical operational duties seen in other Bronx organizations.
Proficiency in Spanish and familiarity with Bronx’s multicultural demographics significantly improve communication and patient trust. Understanding local community dynamics and cultural sensitivities enables more effective care coordination and team leadership in this diverse urban area.
Bronx's growing healthcare sector faces strong demand for experienced operations leaders, especially those skilled in managing complex health home programs. Candidates with supervisory experience and knowledge of local health challenges often find competitive opportunities but must demonstrate cultural competency and regulatory expertise.
Salaries typically range from $95,000 to $130,000 annually, reflecting the role’s seniority and specialized healthcare operations expertise in Bronx. Factors such as experience with vulnerable populations, supervisory background, and bilingual abilities can influence compensation levels.
Essen Health Care provides robust infrastructure including integrated clinical divisions and advanced health IT systems like electronic health records. This support empowers the Associate Director to implement quality improvement initiatives and collaborate effectively with diverse stakeholders.
The title indicates a senior managerial role focused on operational oversight of specialized care management programs within health homes. It entails leadership in daily operations, regulatory compliance, and strategic planning to improve care delivery for underserved Bronx populations.