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House Attendant
Company : Highgate
Location : Austin, TX, 78701
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
La Quinta Austin Capitol / Downtown
300 E. 11th Street.Austin, TX 78701Overview
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a House Attendant in Austin involves tasks like lifting up to 100 pounds occasionally and standing throughout your shift. The role requires stamina and the ability to handle cleaning equipment and guest requests efficiently, ensuring a smooth hospitality experience.
Effective communication, attention to detail, and friendliness distinguish top House Attendants. Mastery of cleaning techniques and quick responsiveness to guest needs in busy environments such as hotels greatly enhance performance.
Starting as a House Attendant can lead to supervisory positions in housekeeping or broader hospitality management roles. Gaining experience with companies like Highgate offers exposure to hotel operations and potential for growth within the industry.
Highgate emphasizes industry-leading standards, offering training to ensure attendants understand emergency procedures and property-specific cleaning protocols. This helps maintain consistent service quality across their global hotel portfolio.
Highgate’s focus on bespoke lifestyle brands and use of advanced revenue management tools creates a dynamic environment for House Attendants, blending traditional hospitality care with modern operational excellence.
Austin’s hospitality sector is vibrant, with steady openings for House Attendants due to tourism and business travel. However, competition remains moderate, favoring candidates with solid experience and strong guest service skills.
House Attendants in Austin generally earn between $12 and $16 per hour, depending on experience and hotel standards. Highgate positions often offer competitive hourly pay aligned with local hospitality market rates.
While no specific certifications are mandated, familiarity with Texas hospitality health codes and sanitation standards is beneficial. Employers value knowledge of local regulations to ensure guest safety and compliance.
House Attendants at Highgate play a key role by maintaining cleanliness and promptly responding to guest needs, upholding the company’s reputation for exceptional hospitality across its diverse hotel brands.
Highgate offers a global footprint and innovative hospitality approaches, providing House Attendants exposure to varied hotel styles and cutting-edge operational systems, enhancing career value beyond standard attendant roles.