Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Glastonbury, CT, 06033
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Position: Patient Service Specialist
Location: Glastonbury, CT
Type of Employment: Part Time
Schedule: Tuesday/Thursday/Friday (12pm to 7pm )
Compensation: $20/hour (pending experience)
When patients enter our outpatient physical therapy center in Glastonbury, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
We offer benefits which support the financial, work/life and emotional well-being of you and your family members. Part time positions are eligible for 401k based on reaching 1,000 hours within their first anniversary or subsequent calendar year. We also offer our employee assistance program to part time employees.
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma/GED required
Preferred Qualifications:
- 1 Year of Front Desk Experience
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.
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Frequently asked questions
Select Medical’s patient service specialist position blends patient interaction with administrative tasks, emphasizing both welcoming patients and managing insurance verifications. This dual focus sets it apart from typical front office medical jobs that might lean more heavily on either clerical duties or patient care exclusively.
Success hinges on multitasking between patient greeting, appointment coordination, and insurance processing. Adaptability to variable patient needs during limited hours ensures smooth operation and positive experiences, especially with a Tuesday to Friday afternoon schedule in an outpatient setting.
Yes, starting as a patient service specialist can open doors to roles in medical office management or clinical services coordination. Gaining experience in insurance authorization and patient communication builds a foundation for advancing within healthcare administration.
Select Medical offers perks like a 401k plan after meeting hour thresholds and access to an employee assistance program, which are relatively uncommon for part-time positions. These benefits support both financial security and wellbeing for part-time staff.
The role offers $20 per hour, contingent on experience. This compensation aligns with regional standards for part-time patient service specialists, reflecting the balance between administrative responsibilities and patient-facing duties.
Glastonbury exhibits moderate demand for medical front office roles, with Select Medical among few centers hiring part-time patient service specialists. Candidates with prior front desk experience tend to have an advantage amid local competition.
Given Glastonbury’s suburban layout, commuting is generally manageable, especially during afternoon shifts. Public transit options are limited, so most employees opt for personal vehicles, which suits the Tuesday to Friday afternoon schedule well.
This role uniquely bridges front desk operations and patient experience, requiring specialists to engage empathetically while managing insurance and scheduling. The balance ensures patients feel supported even before clinical care begins.
Select Medical’s emphasis on comprehensive patient interaction combined with operational tasks creates a dynamic environment. Additionally, internal mobility across 1900 centers nationwide offers growth opportunities rarely found in standard front office roles.
While a high school diploma or GED is mandatory, candidates with at least one year of front desk experience stand out. Familiarity with insurance processes and strong communication skills further enhance candidacy for this part-time position.