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Food Operations Manager 2
Company : Sodexo
Location : Wilmington, NC, 28403
Job Type : Full Time
Date Posted : 12 January 2026
Role Overview
Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals!
Sodexo is seeking an experienced Operations Manager 2 to lead our Healthcare Food Service team at Novant Health Orthopaedic Hospital located in Wilmington, NC. Novant Health Orthopedic Hospital is a department of Novant Health New Hanover Regional Medical Center containing 94 staffed beds.
This position oversees 15 client employees, including 3 team leads, and is responsible for managing the entire account, which includes sanitation services, cafeteria operations, and patient meal production and delivery.
What You'll Do
Key Responsibilities:
Provide leadership and daily oversight to 15 client employees, including 3 team leads.
Direct and manage all aspects of food service operations, including sanitation, cafeteria service, and patient meal production and delivery.
Ensure compliance with Sodexo, client, and healthcare regulatory standards related to food safety and sanitation.
Partner with clinical nutrition and nursing teams to ensure patient satisfaction and adherence to dietary requirements.
Drive operational efficiency and continuous improvement through staff development, process optimization, and cost control.
Maintain effective client relationships and ensure consistent service excellence aligned with Sodexo’s mission and values.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare system;
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
- have experience effectively managing projects within agreed upon timelines;
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
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Frequently asked questions
Success in this role hinges on strong team mentorship, the ability to oversee complex foodservice operations, and skillful communication with clinical staff to align nutrition services with patient needs. Motivating staff while maintaining regulatory compliance is critical for healthcare food operations.
This position uniquely blends healthcare-focused food service administration with sanitation oversight and patient meal delivery, requiring familiarity with hospital dietary protocols uncommon in general food management roles within Wilmington's broader market.
Balancing efficient cafeteria operations while ensuring patient-specific dietary needs are met demands constant coordination. Managing sanitation standards and adapting to changing healthcare regulations adds layers of complexity to daily tasks.
Sodexo provides comprehensive benefits including health coverage, 401(k) matching, and tuition reimbursement. Its culture emphasizes diversity and respect, promoting professional growth within a nationally recognized integrated facilities and food services leader.
While an associate’s degree is the minimum, certifications like ServSafe Manager or healthcare nutrition management credentials are highly valued locally, enhancing compliance with hospital food safety standards and boosting employability.
Demand is steady due to regional healthcare growth, but competition is moderate. Candidates with proven leadership in healthcare foodservice and regulatory knowledge tend to have an edge amid local applicants.
Food Operations Manager 2 positions in Wilmington typically offer between $58,000 and $70,000 annually, depending on experience, education, and specific skills, reflecting local healthcare food service market norms.
Sodexo invests in leadership growth through mentoring and tuition reimbursement, encouraging Food Operations Managers to enhance skills in healthcare foodservice management while fostering a collaborative work environment within hospital settings.
Sodexo’s focus on integrated service excellence, combining patient meal delivery, sanitation, and cafeteria management within a single account, offers a holistic operational challenge uncommon in other local healthcare foodservice roles.
This role involves directing a team of 15 employees, overseeing sanitation, managing patient meal production, and ensuring compliance with healthcare food safety standards, all while enhancing operational efficiency and client satisfaction.