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Catering Delivery Driver
Company : Roche Bros.
Location : Needham, MA, 02492
Job Type : Full Time
Date Posted : 1 January 2026
Overview
To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.
Minimum Qualifications
1. Must be 21 years of age;2. Must have a valid Massachusetts drivers license.3. Driving record will be reviewed annually4. Will be subject to substance testing.5. Background check6. In some locations a CORI check will be required7. Must be well groomed and customer orientated.8. Must demonstrate the capability to interact with customers.9. Posses the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.10. Must be able to read and write English adequately.11. Ability to speak, understand and follow English instructions.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed. Always using proper customer service at time of delivery.2. Commit to the “Golden Rule” and work with other associates to build a strong catering team.3. Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).4. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.5. Coordinate orders with catering sales clerk.6. Stay in constant contact with the catering sales clerk in case of problems with deliveries or delivery times.7. Work efficiently and at an acceptable pace ensuring timely deliveries.8. Effectively control proper storage and shipping of orders limiting shrink and damaged goods.9. Ensure proper customer service at time of delivery.10. Practice proper “on location” customer service and communication.11. Responsible for notifying management of customer complaints, security problems and product problems.12. Practice the “Cleaner’s Creed” to help keep the delivery van neat, clean and organized13. Coordinate equipment cleaning and storing.14. Keep maintenance record of gas and service.15. Follow proper hand washing, food storage and handling procedures.16. Maintain a neat personal appearance including proper uniform and dress code.17. Must be well-groomed.18. Be safety conscious and correct any unsafe conditions you observe; follow the rules of the road.19. Exercise proper safety practices when lifting or moving product or using equipment.20. Be sure to operate and clean department equipment and tools.
Secondary Job Functions:
1. Present favorable impression in dress, personal hygiene, and business attitude. Have a professional image at all times.2. Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.3. Successful completion of the passbook training within 60 days of entering the department.4. Other duties as assigned by management.
Physical Demands: (per work day)
Physical Demands: (per work day)
Never (N) 0%Occasionally (O) 1-33%Frequently (F) 34-66%Continuously (C) 67-100%
1. Standing: F surface type: tile/concrete2. Walking: F surface type: tile/concrete3. Sitting: F4. Carrying: O up to 50 lbs.5. Pushing: F up to 300 lbs.6. Lifting: O up to 50 lbs.7. Pulling: F up to 300 lbs.8. Climbing: O height: 12 ft9. Bending F10. Balancing: F11. Stooping: O12. Kneeling: O13. Crouching: O14. Handling: C15. Fingering: C16. Feeling: C17. Crawling: N18. Reaching: C level: waist/overhead19. Talking: C20. Seeing: C21. Hearing: C22. Smelling: F
Repetitive Action:
Continuous movement of entire body.
Job Location: (place where work is performed)
Retail grocery location
Working Conditions: environment involved is
X inside x outside x cold x heat wet/humidity
Safety Risk Factors:
Never (N) 0%Occasionally (O) 1-33%Frequently (F) 34-66%Continuously (C) 67-100%
1. O loud noise2. C twisting of back and neck3. O slippery floor surface4. O cluttered floor surface5. N hazardous equipment (mechanical moving parts)6. O contact with sharp objects7. O contact with skin irritant8. N toxic exposure (see material safety data sheet)9. O nuisance dust, fumes, sprays10. O hazardous cleaning solutions
Schedules:
X varied x day x evenings x weekends x holidays
Machines, tools, equipment, etc.:
Catering delivery van , cell phone, gps
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $17.30 - $22.50 per hour.
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Frequently asked questions
Needham's catering delivery market is steadily growing, with local businesses and events fueling demand. Drivers often encounter multiple daily deliveries, requiring efficient time management. Job seekers can expect a lively work environment influenced by the town's active dining and event culture.
Navigating Needham's mix of suburban roads and busy commercial zones can impact delivery schedules. Drivers should be prepared for peak hour congestion and occasional construction detours. Familiarity with alternate routes and GPS tools enhances on-time delivery performance in this region.
Beyond a valid Massachusetts driver’s license, employers often value a clean driving record and compliance with state substance testing. While no specialized certifications are mandatory, familiarity with food safety handling and vehicle maintenance can boost job prospects in this sector.
Successful catering drivers balance punctuality, customer service finesse, and multitasking abilities. Strong English communication ensures clear order coordination, while physical stamina supports handling heavy loads. Adaptability and a respectful attitude toward customers and teammates also contribute to career growth.
Many catering drivers leverage their customer interaction experience to move into sales support or supervisory roles within food service companies. Developing skills in logistics coordination and team leadership can open doors to management positions in the catering industry.
Roche Bros. emphasizes a team-oriented culture with opportunities for skill development and a supportive work environment. While specific benefits vary, employees typically gain access to competitive pay, employee discounts, and training programs aligned with company standards.
The company maintains strict adherence to food handling protocols and vehicle cleanliness. Drivers receive clear guidance on safety practices, including proper lifting techniques and road safety rules, fostering a professional service experience and minimizing risks during deliveries.
Roche Bros. offers a hiring range between $17.30 and $22.50 per hour for this role. Pay scales depend on experience, qualifications, and internal factors, aligning with Massachusetts pay transparency laws and reflecting the competitive nature of catering delivery jobs locally.
Catering drivers handle larger, often complex orders requiring coordination with sales clerks and attention to order accuracy. Unlike standard food delivery, this position demands managing multiple deliveries, ensuring product integrity, and providing personalized customer service at event locations.
Yes, utilizing GPS devices and mobile phones is integral for route optimization and real-time communication with the catering team. These tools help drivers navigate efficiently, update delivery statuses, and promptly address any logistical challenges encountered on the road.