Risevoic
Guest Services Agent
Company : Highgate
Location : Nashville, TN, 37203
Job Type : Full Time
Date Posted : 30 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
The Joseph Hotel - Nashville
Overview
WHERE YOU WORK
The Joseph, a Luxury Collection Hotel, Nashville, re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 22,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected.
WHY YOU'RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Benefits
- Medical/Dental/Vision
- Company paid Life insurance
- 401K
- Paid Time Off
- Free Meals during work
- Discounted room benefits
- Free parking
Responsibilities
WHAT YOU DO
You welcome every guest to the hotel with a smile, and as an ambassador for the hotel, you make sure they are taken care of with a sense of urgency. Check ins and check outs, answering phone calls, taking orders, and holding conversations are all part of your day to day.
Qualifications
WHO YOU ARE
You love being the person others can rely on, the "go-to". You're great at anticipating needs, and others feel like you're always one step ahead because what they need is done before they even have to ask. You like to stay busy, and when guest traffic slows, you always find other work to be done. Practical and approachable, you take pride in a well-groomed appearance while working in an upscale environment.
Lebanon, TN
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Frequently asked questions
Nashville's hospitality sector has seen steady growth, creating moderate competition for Guest Services Agent roles. Candidates with strong communication and multitasking skills typically stand out, especially at luxury hotels like The Joseph. Local demand favors those familiar with Nashville's tourism trends and guest expectations.
While formal certifications aren't mandatory for Guest Services Agents in Nashville, credentials like the Certified Guest Service Professional (CGSP) can enhance your profile. Employers value training that boosts customer interaction skills, especially in high-end venues such as The Joseph hotel.
Guest Services Agents excel in proactive guest engagement, anticipating needs before requests arise. Unlike typical front desk clerks, they balance check-in/out duties with personalized service, maintaining a warm, approachable demeanor essential in luxury settings to create memorable experiences.
Starting as a Guest Services Agent opens pathways toward supervisory or management positions within hospitality. With experience, you can advance to roles like Guest Services Supervisor or Director, overseeing guest relations and operational excellence, particularly within prominent companies like Highgate.
Daily tasks require juggling guest check-ins, phone inquiries, and managing reservations simultaneously. The role demands swift prioritization and calm under pressure to ensure seamless service flow and guest satisfaction, especially in a bustling luxury hotel environment like The Joseph in Nashville.
Highgate provides Guest Services Agents at The Joseph access to cutting-edge revenue management tools and bespoke brand experiences. This environment fosters professional growth through exposure to innovative hospitality practices and a culturally rich setting inspired by Nashville’s artisan community.
Highgate emphasizes a blend of local culture and luxury, meaning Guest Services Agents engage deeply with Nashville’s artisan and music scene. This creates a distinctive guest interaction dynamic compared to standard chains, requiring adaptability and a genuine appreciation for the city’s unique vibe.
Guest Services Agents in Nashville generally earn between $13 and $17 per hour, depending on experience and hotel prestige. At upscale properties like The Joseph by Highgate, wages tend toward the higher end, reflecting the role's responsibility and luxury service standards.
When guest flow decreases, proactive Guest Services Agents take initiative by organizing front desk areas, updating guest information systems, or preparing for upcoming events. This flexibility ensures continuous productivity and enhances overall hotel operations beyond direct guest interaction.
The Joseph hotel is centrally located, offering convenient access via public transit and major roadways, which benefits Guest Services Agents commuting in Nashville. However, peak traffic hours can cause delays, so planning travel times or seeking nearby housing might improve punctuality and work-life balance.