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Patient Services Associate II
Company : Catholic Health Initiatives
Location : San Luis Obispo, CA, 93401
Job Type : Full Time
Salary : 24-30.31 HOUR
Date Posted : 13 January 2026
Job Summary and Responsibilities
The Patient Services Associate II position is the first point of phone customer service contact for our patients, physicians, internal and external laboratory, imaging, hospital, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Patient Services Associate may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Associate may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. The Patient Services Associate II duties also include referrals and authorizations, pre-registration and patient preparation.PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
Job Requirements
One (1) year experience as a PSA I or equivalent experience. Familiarity with an electronic practice management system is required. Medical terminology competency completion or equivalent experience. Medical terminology competency completion or equivalent experience. Proficient in GE with completed competency. Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Familiarity with an electronic practice management system is required. Medical terminology class completion or equivalent experience required.
Where You'll WorkDignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.
One Community. One Mission. One California
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Frequently asked questions
Patient Services II professionals are expected to handle more complex tasks such as insurance verification and referral management, building on foundational skills from entry-level roles. This position demands proficiency in electronic practice management systems and a deeper understanding of medical terminology, reflecting a step-up in responsibility and expertise.
Success hinges on strong communication abilities, meticulous organizational skills, and technical competence with scheduling software. Additionally, familiarity with medical terminology and healthcare operations ensures accurate patient data management and smooth coordination between departments.
Advancement opportunities often lead toward supervisory roles or specialized administrative positions within healthcare. Gaining experience with clinical workflows and mastering electronic health record systems can open doors to patient care coordination or healthcare operations management.
Catholic Health Initiatives emphasizes collaborative efforts, encouraging Patient Services II staff to support clinic functions beyond their standard duties, especially in smaller locations. This team-oriented approach ensures quality care and operational efficiency across their health centers.
The organization integrates its Patient Services II positions within a larger network focused on patient-centered care, promoting cohesive teamwork and continuous quality improvement. Employees are encouraged to participate beyond routine tasks to uphold the mission of accessible, compassionate healthcare.
San Luis Obispo's demand for healthcare support roles is moderate, driven by its growing population and expanding health services. Candidates with electronic practice management experience and strong communication skills tend to stand out amid local competition.
Yes, San Luis Obispo's relatively higher cost of living compared to other California regions often translates into competitive wages for Patient Services II roles to attract qualified candidates, balancing living expenses with compensation.
Salaries commonly range from $38,000 to $46,000 annually, reflecting regional market trends and the role’s mid-level responsibilities. Benefits and experience can further influence total compensation within this healthcare support category.
While not always mandatory, completion of medical terminology coursework and proficiency with electronic health systems are highly valued. Such qualifications demonstrate readiness to handle the clinic’s complex scheduling and patient interaction demands.
The company fosters development through ongoing training, cross-department collaboration, and opportunities to assist in varied clinical operations, helping associates build versatile healthcare skills aligned with organizational goals.