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Patient Service Specialist - Medical Front Office
Company : Select Medical
Location : Austin, TX, 78746-5640
Job Type : Full Time / Part Time
Date Posted : 30 December 2025
Overview
Baylor Scott & White Institute for Rehabilitation
Austin (Bee Caves Rd), TX
Patient Service Specialist (PSS)
Hours: vary between Monday - Friday 7am - 7pm
Full Time
Compensation depends upon candidate’s years of experience and internal equity.
This is an entry-level position.
Starting salary: $18 -$25 per hour based off experience
Benefits of becoming a Patient Service Specialist with us:
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- Health, Dental, and Vision insurance; Life insurance; Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
- PSS Ladder Program
*Eligibility and effective dates vary
Responsibilities
Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients, complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report, and other task as needed. This position requires travel to multiple clinics.
- Greets patients
- Answers phones
- Patient intake and data entry
- Insurance verification and pre-authorization
- Schedules patient appointments
- Operates front office of outpatient centers
- Supports therapists and therapy assistants
- Daily cash balancing and weekly banking deposits
Qualifications
- HS diploma or GED is required
Preferred Experience
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
#BSWIR-Outpatient
Additional Data
Equal Opportunity Employer including Disabled/Veterans
#BSWIR-Outpatient
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Frequently asked questions
Austin's booming healthcare industry means Patient Service Specialist positions are in demand, but competition remains moderate. Candidates with strong customer service skills and insurance knowledge stand out, especially in medical front office roles where multitasking and adaptability are prized.
While a high school diploma is typical, certifications in medical office administration or insurance verification can significantly enhance your profile in Austin's job market. Local clinics often prefer candidates with updated knowledge of Texas healthcare regulations and front desk software.
Expect a mix of patient greeting, appointment scheduling, insurance verification, and data entry. Balancing cash reports and supporting therapists with administrative tasks also feature prominently, requiring organizational skills and a customer-first mindset to keep operations smooth.
Starting as a Patient Service Specialist opens pathways to roles like medical office manager or billing specialist. Gaining experience in insurance processing and patient coordination in clinics like Baylor Scott & White can lead to advanced healthcare administration opportunities.
Select Medical values adaptability and teamwork, seeking specialists who excel independently and collaboratively. Their emphasis on work-life balance and comprehensive benefits highlights a supportive culture uncommon in many medical front offices.
Unlike some providers, Select Medical requires travel between clinics and offers a structured ladder program for career progression. Their benefit packages and focus on employee well-being also set them apart within the Austin healthcare scene.
Entry-level Patient Service Specialists in Austin typically earn between $18 and $25 per hour, depending on experience. This aligns with regional market trends for medical front office roles in outpatient clinics, balancing competitive pay with solid benefits.
Yes, strong customer service skills are highly valued and can compensate for limited medical office experience. However, familiarity with insurance verification and healthcare workflows remains an advantage in securing Patient Service Specialist roles locally.
Juggling schedules, patient data, and insurance authorizations at various locations demands excellent organization and flexibility. Communication skills are essential to maintain consistency and quality in patient services despite the logistical complexity.