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Care Coordinator Supervisor
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 5 January 2026
Overview
At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
The Care Coordinator Supervisor for Health Home is responsible to monitor the quality of service delivery for all enrolled members. Also, the incumbent has an overall responsibility and accountability for the direct management and supervision of the care coordinators, including administration, staff supervision and monitoring of care coordination services, completing specific audit reviews and maintain the quality of the member record.
Responsibilities
- Trains and supervises care coordinators and provides consultation, advice and guidance.
- Ensures program staff complete required, appropriate and needed training.
- Monitors and assures quality service provision and ensures that the members’ needs are met through review of monthly notes, care plans or plan of care, case review presentation, and incident report reviews.
- Assigns and manages Care Coordinator’s caseloads.
- Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, and inclusion.
- Reviews and Processes Incident Reports/Events and ensures appropriate intervention and follow-up.
- Reviews/approves timesheets and monitors mileage and metro cards for program staff.
- Provides direct clinical services to people receiving services, as needed.
- Reviews assessments, encounter notes and reassessments, consent forms, and any care coordination documents that require a supervisor’s approval
- Reviews service documentation to ensure regulatory standards are met.
- Oversees process of Person-Centered Planning.
- Oversees maintenance of individual program individuals’ files and program records
- Ensures compliance with LHH, CMA and DOH standards and procedures.
- Participates in any committees as requested by supervisor.
- Demonstrates understanding and proficiency with electronic health records.
- Ensure that services provided are quality driven, and culturally appropriate.
- Other related duties, as may be assigned by the General Manager or Associate Director of Care Coordination.
Qualifications
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- Bachelor’s degree with 2 years relevant experience OR a Licensed Registered Nurse with 2 years relevant experience OR A Master’s degree in Social Work, Human Services, Public Administration with 1-year relevant experience.
- One (1) year of supervisory care coordination and case management experience.
- Must attend Care Coordination CORE Training within the first six months of employment.
- Must attend CMA and LHH required trainings within first two years of employment.
Job Requirements:
- Demonstrates ability to learn new things in stated time-frame
- Motivational in a positive team environment
- Strong organizational and interpersonal skills
- Excellent time management skills and ability to multi-task
- Familiarity with Electronic Medical Records (E-Clinical Works, FCM Preferred).
- Bilingual Spanish preferred
Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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Frequently asked questions
A Care Coordinator Supervisor in Bronx healthcare leads care coordinators by offering guidance, managing caseloads, and ensuring culturally sensitive patient services. They help maintain high-quality care delivery through staff training, quality audits, and fostering a respectful team environment aligned with local community needs.
Unlike Care Coordinators who focus on direct patient interaction, Supervisors oversee multiple coordinators, handle compliance with local health standards, approve documentation, and monitor quality of care. Their role emphasizes leadership, staff development, and ensuring adherence to Bronx-specific healthcare regulations.
Advancing from a Care Coordinator Supervisor role often leads to positions in healthcare management, clinical program leadership, or specialized care coordination. Leveraging supervisory experience and knowledge of New York healthcare policies can open opportunities in hospital administration or public health organizations.
Care Coordinator Supervisors in Bronx navigate complex social determinants impacting vulnerable groups, such as language barriers and socioeconomic disparities. They tailor interventions to meet diverse cultural needs, ensuring equitable access to care while complying with city-specific health mandates and resource limitations.
At Essen Health Care, the Care Coordinator Supervisor combines multispecialty oversight with innovative telehealth and in-home care models. The role demands a balance of hands-on supervision and strategic quality assurance within a large, diverse patient population in Bronx, emphasizing integrated population health management.
Essen Health Care’s focus on compassionate, accessible care shapes Supervisors' priorities toward culturally competent services and team support. They actively engage in fostering inclusive environments, ensuring staff training aligns with company values, and promoting innovative care approaches across Bronx communities.
Local preferences include certifications in care coordination, such as CMA or LHH trainings, often required within the first two years. Familiarity with electronic health records like eClinicalWorks is valued, alongside bilingual Spanish skills to address Bronx’s diverse patient base effectively.
Care Coordinator Supervisors in Bronx typically earn between $65,000 and $85,000 annually, reflecting local cost of living and healthcare market demand. Compensation may vary based on experience, certifications, and the employing organization’s size, such as Essen Health Care's expansive multispecialty network.
Bronx has a strong demand for skilled Care Coordinator Supervisors due to its large underserved populations and expanding healthcare services. Competition can be moderate, with employers like Essen Health Care valuing candidates who demonstrate supervisory experience, cultural competence, and familiarity with local health systems.
Essen Health Care prioritizes candidates who excel at fostering team motivation, managing workflow efficiently, and embracing diversity and inclusion. Successful Supervisors demonstrate adaptability to dynamic care models and a commitment to improving healthcare outcomes within Bronx’s ethnically diverse communities.