Risevoic
Food Runner
Company : Roche Bros.
Location : Boston, MA, 02115
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Thriving as a Food Runner in Boston demands swift communication, stamina for constant movement, and attention to detail. Being able to coordinate with kitchen staff and maintain a friendly demeanor helps manage high customer volumes typical in busy areas like Roche Bros., enhancing overall service efficiency.
Many Food Runners leverage their interpersonal and multitasking skills to advance into roles such as server, shift supervisor, or even management positions. Gaining experience at Roche Bros. can open doors to leadership roles in customer service or food operations within Boston’s vibrant food industry.
Yes, Food Runners often engage in frequent walking, lifting items up to 50 lbs, and standing for extended periods. In addition, repetitive motions and quick responsiveness in a bustling environment like Roche Bros. require good physical endurance and safety awareness to prevent injuries.
Roche Bros. emphasizes a family-like atmosphere and high customer service standards, setting it apart from typical grocery chains. Food Runners here not only focus on speed and accuracy but also on creating a welcoming environment, reflecting Boston’s community-oriented culture.
Roche Bros. provides comprehensive e-learning and department-specific training that promotes team collaboration and integrity. This dedication to associate development ensures Food Runners are well-prepared to handle diverse tasks while upholding the company’s customer-first philosophy.
Boston’s bustling food service sector keeps Food Runner roles in steady demand, especially at community-focused stores like Roche Bros. This trend means competitive hiring but also opportunities for part-time workers seeking flexible schedules in a city with growing culinary and retail scenes.
Food Runner pay in Boston typically ranges from $15.00 to $17.90 per hour at Roche Bros., reflecting local living costs and labor laws. This rate is often higher than in cities like New Orleans but comparable to Chicago, balancing competitive compensation with Boston’s cost of living.
Boston’s compact urban layout can make commuting to stores challenging, especially during peak hours or winter. Food Runners should plan for public transport delays or limited parking near Roche Bros. locations, impacting punctuality and shift flexibility.
Boston’s appreciation for fresh and local foods means Food Runners often handle perishable items carefully and assist in maintaining high sanitation standards. This awareness ensures customer satisfaction and compliance with health regulations in a market that values quality and safety.
Food Runners at Roche Bros. are expected to engage courteously with customers, promoting a friendly shopping experience. This role involves more than just delivery; it's about embodying the store’s welcoming vibe, which is essential in Boston’s community-centric retail environment.