Supervisor, Event Staff | Part-Time | PPL Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the direction of the Event Manager, an Event Staff Supervisor is responsible for maintaining a positive guest experience for all PPL Center patrons. Supervisors oversee the Event Staff, and ensures that they are adhering to the rules, regulations and policies of the PPL Center, while providing excellent customer service.

This role pays an hourly rate of $14.50-$16.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31, 2025.

About the Venue

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA managed by OVG and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest events venue. The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations and many more.

Responsibilities

• Manage Event Staff during event as assigned by Manager and Lead Event Staff Supervisor
• Greet guests in a friendly and courteous manner.
• Have knowledge of building layout, including restrooms and exits.
• Have knowledge of all rules and regulations.
• Have knowledge of all authorized credentials.
• Monitor guests and enforce rules.
• Assist in crowd management, seating discrepancies, and settling disputes
• Inform Lead Event Staff Supervisor of developing problem.
• Respond in a quick and professional manner to incidents.
• Be aware of all special functions or activities that occur during the event.
• Assist with sign in/out of all staff.
• Distribute uniforms and equipment.
• Other duties as assigned.

Qualifications

• Must be at least 18 years old
• High School diploma or GED
• Must have excellent customer service experience
• Strong problem solving skills and able to make decisions in a fast-paced environment
• Prior supervisory experience is a plus
• Effective oral communication and writing skills in the English; additional languages a plus
• Ability to interact with guests and staff with a professional and friendly appearance and attitude
• Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays
• Must be able to stand or walk constantly for extended length of time
• Must be able to work in an environment of moderate to loud noise levels

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.