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RN Telephone Triage
Company : Catholic Health Initiatives
Location : Centennial, CO
Job Type : Part Time
Salary : 32.01-48.43 HOUR
Date Posted : 7 January 2026
Job Summary and Responsibilities
You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.
Registered nurse who works as telephone triage RN in the Call Center. Answers calls from
numerous clients ranging from the general community to physician practice clients, managed care members, and Home Care patients. Performs health assessments using computerized guidelines. Provides general health information using approved references. May provide physician referrals and community service referrals as needed. Due to many client contracts, RN must be able to function in a multi-task environment.
*must live and work in Colorado to be eligible for position*
Job Requirements
In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:
Education Requirements
- Associates Degree in Nursing required; Nursing Diploma or by endorsement
- Bachelors Degree in Nursing preferred
Experience Requirements
- 3 years recent hospital, home health or clinic experience.
- Competent in computer and technical applications
Licenses/Certification Requirements
- RN License required; Current state nursing licenses or valid RN license from a participating state in the National Licensure Compact
- Basic Life Support from the American Heart Association required
Physical Requirements
- Sedentary work - prolonged periods of sitting and exert up to 10 lbs. force occassionally
With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
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Frequently asked questions
Centennial, CO, presents a moderately competitive landscape for RN Telephone Triage roles due to a balanced number of healthcare facilities. Candidates with strong phone triage experience and Colorado RN licensure typically find steady opportunities, especially with organizations focusing on community health like Catholic Health Initiatives.
Beyond the mandatory RN license and BLS certification, telephone triage nurses in Colorado benefit from familiarity with the National Licensure Compact and state-specific guidelines. Additional telehealth or call center nursing certifications can enhance credibility, given the region's growing telemedicine adoption.
Proficiency in clinical assessment via phone, excellent communication, multitasking abilities, and comfort with computerized triage protocols are vital. Effective telephone triage nurses also demonstrate empathy and quick decision-making to guide patients appropriately while documenting care accurately.
Unlike bedside nursing, RN Telephone Triage focuses on health assessment and guidance remotely, using call center technology. It requires strong virtual communication skills and the ability to interpret symptoms without physical exams, emphasizing patient education and referral coordination.
Telephone triage nurses can advance into leadership roles within call centers, specialize in telehealth program development, or transition into case management and patient education. Developing expertise in virtual care technologies further broadens career trajectories in evolving healthcare models.
Catholic Health Initiatives invests in nurturing talent by providing leadership access, ongoing training, and technology resources. Nurses benefit from a collaborative culture focused on compassion and innovation, aligning with their mission to enhance community health while fostering personal career growth.
Yes, CHI emphasizes a compassionate, team-oriented environment with broad access to innovative virtual care platforms. This focus on community health and multi-contract client diversity enriches the telephone triage experience compared to more traditional or singular-client call centers.
RN Telephone Triage salaries in Centennial typically range from $65,000 to $85,000 annually, influenced by experience and certifications. Given the region’s healthcare demand and cost of living, competitive compensation packages often include benefits aligned with telehealth roles.
Expect a dynamic workload managing multiple patient calls with varying acuity, requiring swift clinical judgment and technical proficiency. The role is predominantly sedentary but mentally intensive, balancing thorough assessments with efficient call handling to maintain patient safety.
While this particular RN Telephone Triage role at Catholic Health Initiatives requires working onsite in Centennial, CO, remote opportunities are emerging in the region. Nurses interested in phone triage should monitor local healthcare employers for telework options as virtual care expands.