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Mortgage Processor II
Company : Ascend Federal Credit Union
Location : Murfreesboro, TN, 37129
Job Type : Full Time / Part Time
Date Posted : 29 December 2025
About Us
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
What We Offer
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).
Overview
The Mortgage Processor II is responsible for providing quality member service. This position communicates directly with members, loan originators and third parties in a professional and effective manner to collect all loan documentation necessary to underwrite, obtain final approval and move the loan through to closing for portfolio loans and loans being sold in the secondary market. Mortgage Processor II provides proper disclosures when required by applicable local, state, and federal regulations. This position is responsible for performing a variety of loan documentation duties on loan packages to ensure compliance with company's policies and procedures for loan products. The Mortgage Processor manages an assigned pipeline of loans.
#LI-Onsite
Responsibilities
- Prepares mortgage loan file by reviewing loan application; clarifying or obtaining additional information. Call or send welcome email to member. If necessary, request additional qualification information.
- Serve as liaison with secondary market lenders by submitting files to lender for underwriting and approval. Obtain required conditions and insure that loan is cleared to close by the lender / investor in a timely manner.
- Be familiar with secondary market guidelines, to include conventional, VA, FHA, Freddie Mac and USDA loans.
- Reviews the loan application submitted and structures the loan to accommodate the automated underwriting findings.
- Submits fully processed files through automated underwriting system and submits to secondary market underwriting department for decision as required. Resolves issues and shows ongoing improvement in reducing issues identified by secondary market underwriter.
- Identifies mortgage loan application problems by highlighting loan deficiencies; notifying MLO Managers and Mortgage Processing Manager.
- Manage/review working pipeline daily to meet rate locks and established turn times.
- Monitor, gather and track incoming documents, verifying the data collected and submitted. Ensure all required documentation is obtained. This includes verifying and reviewing credit reports; income documentation; employment history, etc. Seek out additional documentation as needed to support the income used for qualification.
- Track incoming requested documentation in OpenClose. Keeps mortgage loan information accessible by sorting, organizing, and filing documents.
- Responsible for coordinating corrections of any discrepancies or missing documentation and updating of system.
- Request required verifications (i.e.: verification of rent, verification of mortgage, or verification of employment), appraisal, title insurance, flood certificate, etc. for equity loans.
- If loan requires Private Mortgage Insurance (PMI) - place order with MI company. Must stay up to date with MI underwriting guidelines.
- Review appraisals and provide copy to member. Submit appraisal invoice for payment. Provide options for moving forward if the appraisal comes in less or higher than expected by adjusting the loan amount based on the direction of the MLO or member.
- Review and verify title work for any liens/judgments. Review property tax amount and put into Open Close.
- Report document or file deficiencies and resolve exceptions with Mortgage Operations Manager.
- Post prepaid fees to proper GL account (i.e. appraisal and credit report fees).
- Request construction inspections as needed when requested by the member. Calculate and request construction draw for member as needed. Upon completion of home, the member will need to apply for permanent financing with the MLO. Once the processor receives the loan, the processor will need to refer to the construction loan to obtain proper documentation for the permanent loan. The processor will then process the loan as usual.
- Monitor the overall lending process, and identify, resolve and communicate issues that could impact timely closure of loans. Verify that all necessary information has been received and notify the Mortgage Processing Manager of any problems or potential problems.
- Ensure that files are reviewed, updated, and are completely processed prior to submission to underwriting queue. Provide timely response to inquiries from underwriter. Provide documentation to clear conditions designated for the processor.
- Work closely with borrowers, loan officers, title companies/attorneys, or insurance companies to gather and prepare all documents needed to satisfy underwriting requirements.
- Ensure compliance deadlines for TRID are met with regards to re-disclosures, closing disclosures, cancellation and declinations.
- Send incomplete letters to members with inactive applications to determine status of loan request.
- Clear loan conditions, as required by underwriting and collaborate with Closing to ensure timely closing.
- Complete HMDA information for applicable files.
- Handle incoming calls and provide information to members regarding the mortgage loan programs, accounts, etc.
- Attend training sessions and team meetings when required.
- Maintain current knowledge of federal regulations, RESPA guidelines, and credit union policies pertaining to mortgage loans.
- Cross sell credit union services to members, explaining the different services and the benefits of each.
- Read all internal publications including Source and Possibilities.
- Relieve mortgage receptionist as needed.
- Maintains mortgage loan member confidence and protects organization operations by keeping information confidential.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.
Qualifications
Education
- Must have a two-year degree in a business-related field or equivalent experience
- A four-year degree in a business-related field
Work Experience
- 3-5 years of experience processing mortgage loans required, preferably in secondary market environment is required
Knowledge, Skills, and Abilities
- A high level of problem-solving skills, and the ability to communicate in a clear, concise manner.
- A high degree of poise and tact to represent the credit union positively in outside contacts.
- Excellent verbal and written communication skills to communicate professionally.
- Ability to organize and prioritize work with minimum supervision.
- Effective organizational and analytical skills with high degree of computer literacy and fluency in various Microsoft programs (Microsoft Word, Outlook, Excel) as well as the internet.
- Must be accurate in all transactions.
- Regular and reliable attendance is required.
- Possession of a valid, unrestricted driver's license.
- Ability to operate or have ability to be trained to operate related office equipment, including calculator, computer terminal (PC), FICS, multifunction copier, receipt printers, telephone and typewriter.
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Ascend Federal Credit Union is an Equal Opportunity Employer.
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Frequently asked questions
Mortgage Processor II positions in Murfreesboro often involve meticulous tracking of loan paperwork to ensure compliance with federal and state standards. They coordinate with underwriters and lenders, maintaining clear communication to expedite loan approvals while managing a steady pipeline of mortgage applications.
Ascend Federal Credit Union prioritizes candidates with strong familiarity in secondary market guidelines including VA, FHA, and Freddie Mac loans. While formal certifications aren't explicitly required, expertise in mortgage regulations and software proficiency is crucial for success in their Mortgage Processor II roles.
A Mortgage Processor II typically demonstrates advanced problem-solving, deeper understanding of secondary market processes, and proficient communication with multiple stakeholders. Unlike entry-level roles, they handle complex documentation, ensure regulatory compliance, and manage an entire loan pipeline with minimal supervision.
Mortgage Processor IIs focus heavily on coordinating with underwriters and third parties to clear loan conditions swiftly, whereas other roles might concentrate more on initial loan intake or post-closing activities. Their responsibility spans from application review to ensuring timely loan closings.
Murfreesboro's mortgage sector is moderately competitive due to regional growth and financial services expansion. Applicants should prepare to demonstrate experience with loan processing software and secondary market knowledge, as employers seek candidates who can manage loan pipelines efficiently under tight deadlines.
Mortgage Processor II roles in Murfreesboro generally offer salaries ranging from $50,000 to $65,000 annually, depending on experience and qualifications. Working at a credit union like Ascend may also provide benefits enhancing overall compensation beyond base pay.
At Ascend Federal Credit Union, Mortgage Processor IIs engage deeply with member service, emphasizing personalized communication with borrowers and internal teams. The role also integrates cross-selling credit union services, highlighting a member-focused approach distinct from traditional lender models.
This position stands out due to Ascend’s recognition as a top workplace and its commitment to employee growth. The credit union’s collaborative culture and focus on member satisfaction create a supportive environment where Mortgage Processor IIs can thrive professionally.
Mortgage processors often navigate tight deadlines, incomplete documentation, and regulatory updates. Success comes from strong organizational skills, proactive communication with loan officers and members, and staying current with compliance requirements to prevent delays.
Murfreesboro’s relatively moderate cost of living allows credit unions like Ascend to offer competitive salaries that balance local economic factors. Employees benefit from reasonable housing costs and living expenses, which can enhance overall job satisfaction despite salary ranges typical for the mortgage processing field.