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Event Staff | Part-Time | Total Mortgage Arena
Company : Dallas Convention Center
Location : Bridgeport, CT, 06604
Job Type : Part Time
Date Posted : 5 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Total Mortgage Arena is a sports and entertainment venue, managed by Oak View Group and is located in the heart of Bridgeport, CT. The arena is home to the Bridgeport Islanders (AHL affiliate of the New York Islanders). In addition to the various sporting events held year-round, the arena plays host to various concerts, comedy shows, expos, and family shows.
We are looking for individuals that want to help create unforgettable guest experiences while also striving to provide the best customer service possible. Some of the areas in which our event staff assist include ticket taker, security (bag checking), usher and crowd management.
This role pays an hourly rate of $15.69.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Responsibilities include, but are not limited to, ticket scanning, security screening, assisting with guest questions, responding to incidents inside the bowl and on the concourse, directing guests around the venue, etc.
- Provide exceptional guest service during all events held at Total Mortgage Arena
- Monitor and report any potential unsafe situations to management
- Foster a positive and enjoyable environment for all guests attending an event
- Find opportunities to improve the guest experience
- Engage guests in a proactive manner to answer questions and communicate security requirements, while ensuring they enjoy their time in the arena
- Monitor assigned areas to ensure all security requirements and arena rules are being followed
- Maintain order at events, while keeping a cool head under pressure
Qualifications
- Must be able and willing to:
- Stand and walk for four to six hours at a time
- Have a flexible schedule and be able to work nights, weekends, and holidays when necessary
- Work inconsistent and variable hours depending on event schedule
- Read, speak and understand English (ability to speak multiple languages a plus, but not required)
- Work in a variety of different environments, indoors and outdoors, which may contain loud noise, bright lights, and ranging temperatures
- Must be comfortable around large crowds
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Handling crowd control at Total Mortgage Arena requires vigilance and calm under pressure, especially during sold-out games or concerts. Event staff must be adept at managing large, energetic groups while ensuring safety protocols are strictly followed to maintain a secure and enjoyable environment for all attendees.
Yes, event staff should be prepared to stand and walk continuously for up to six hours, often in fluctuating indoor and outdoor conditions. Physical endurance is key due to the dynamic nature of events and the need to respond quickly to guest needs and security situations.
Starting as part-time event staff at venues like Total Mortgage Arena can open doors to roles in event coordination, security management, or venue operations. Gaining hands-on experience with a prominent organization like Oak View Group enhances prospects for advancement in live entertainment and hospitality sectors.
Combining the resources of Dallas Convention Center and Oak View Group, this position offers unique exposure to high-profile sports and entertainment events. The role emphasizes proactive guest engagement and safety, setting it apart from standard event staffing jobs that may focus solely on ticketing or ushering.
Dallas Convention Center supports their event staff with training focused on customer service excellence, security protocols, and emergency response. This ensures staff feel confident managing diverse situations, enhancing both guest experience and personal safety during events.
The role offers an hourly rate of $15.69, competitive for part-time event staff positions in Bridgeport. Additionally, employees have access to benefits such as a 401(k) savings plan with matching, which is a valuable perk for part-time workers in live event venues.
Bridgeport sees steady demand for part-time event staff due to a busy calendar of sports, concerts, and expos at venues like Total Mortgage Arena. Seasonal fluctuations occur, but overall hiring remains consistent given the arena's role as a central entertainment hub.
While no mandatory certifications exist for event staff at Total Mortgage Arena, possessing a basic security or first aid certification can enhance employability. Local knowledge of venue safety regulations is also advantageous, reflecting well on candidates during hiring.
Staff may encounter anything from lost guests and medical emergencies to security incidents or equipment malfunctions. Being composed and quick-thinking helps in resolving issues efficiently, ensuring minimal disruption during high-attendance events.
The position requires flexibility to work nights, weekends, and holidays aligned with event timings. The variable schedule suits individuals seeking part-time hours with diverse shifts, important in a vibrant venue hosting a wide range of events throughout the year.