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Catholic Health Initiatives

Medical Office Representative

Company : Catholic Health Initiatives

Location : Mt Sterling, KY, 40353

Job Type : Full Time

Salary : 17.24-24.35 HOUR

Date Posted : 3 January 2026


Job Summary and Responsibilities

Our Medical Office Rep are part of our healthcare team who schedules appointments for patients, medical procedures, tests and studies ordered by the physician.

We want you to be confident in your choice to join our CHI Saint Joseph Health Team as an Appointment Scheduler. It’s important that you enjoy working with all patient populations and understanding your role's administrative accountabilities.

Expectations:

  • Responsible for answering phone calls and scheduling patient appointments.
  • Conduct patient pre-certification to ensure coverage for appointments and medical care.
  • Schedule tests, procedures, and referral appointments.
  • Communicate with patients regarding appointments and instructions for procedures and tests
  • Collect insurance information and patient personal data.
  • May collect fees such as co-pays / co-insurance.
  • Perform other duties as assigned.

Job Requirements

Education / Accreditation / Licensure (required & preferred):

  • High school diploma or equivalent required.

Experience (required and preferred):

  • 2 years related experience in a healthcare environment required
Where You'll Work

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024). 

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states. 

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Frequently asked questions

Locally, certifications like Certified Medical Administrative Assistant (CMAA) or Medical Office Specialist credentials can significantly boost a candidate's appeal. Employers in Mt Sterling often prefer these, as they validate proficiency in healthcare office protocols and insurance procedures, enhancing trust in handling patient scheduling and billing tasks.

Mt Sterling's healthcare sector is steadily growing, increasing the need for skilled Medical Office Representatives. While competition exists, candidates with strong scheduling, insurance verification, and patient communication skills stand out, especially within respected organizations like Catholic Health Initiatives.

Daily tasks often include managing patient appointment bookings, verifying insurance coverage, coordinating referrals, and handling co-pay collections. Effective communication with patients regarding procedures and tests is essential, along with maintaining accurate personal and insurance records.

Absolutely, starting as a Medical Office Representative provides valuable insight into patient services and healthcare operations. With experience, one can progress into roles such as Office Manager, Medical Billing Specialist, or Patient Services Coordinator, especially by acquiring additional healthcare certifications.

Medical Office Representatives focus heavily on scheduling, patient interaction, and insurance verification, while patient billing reps specialize in claims processing and payment follow-ups. The former demands strong organizational and communication skills, whereas the latter leans more on billing accuracy and knowledge of medical coding.

Catholic Health Initiatives fosters a supportive work culture emphasizing compassionate care and professional growth. Their expansive network across Kentucky offers Medical Office Representatives diverse exposure and stability, coupled with recognition as a top workplace enhancing employee satisfaction.

At CHI, the role integrates community-focused care with comprehensive scheduling duties across multiple specialties. The organization's commitment to innovation and inclusivity creates a dynamic environment, making the Medical Office Representative role both impactful and engaging compared to standard office positions.

Medical Office Representatives in Mt Sterling typically earn between $32,000 and $42,000 annually, reflecting local living costs and demand. This range is slightly below the national median but balanced by the region's affordable cost of living and the benefits offered by established healthcare systems.

Representatives frequently interact with patients of all ages and backgrounds, tailoring communication to individual needs. This role requires cultural sensitivity and adaptability, ensuring clear instructions for appointments and procedures, which enhances patient comfort and compliance.

Transitioning often means taking on more responsibility in patient scheduling and insurance coordination, offering broader exposure to healthcare operations. This step can sharpen administrative skills and open doors to specialized roles within healthcare administration and patient services.

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