Box Office Supervisor | Part-Time | Iowa Events Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

This position will assist in the management and effective operations of ticketed events. The Box Office Supervisor will provide supervision and training to all part time Ticket Office employees as well as manage events. A flexible schedule and ability to work independently is necessary for this position.

This role pays an hourly rate of $15.00-$16.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 26, 2025.

Responsibilities

• Provides leadership in the absence of the Ticket Office Managers
• Builds and runs reports and gathers sales information to provide to internal staff and promoters on event day
• Authority to make financial decisions related to individual customer ticket orders
• Provides event and ticket information as required
• Provide excellent customer service and resolve issues promptly when dealing with internal and external clients
• Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
• Maintains an effective working relationship with co-workers, event promoters and the general public
• Answers phones and provides event information
• Assists Ticket Office Managers during events
• Assists in preparing ticket office statements and settlements with promoters as requested
• Assists at ticket window as needed
• Assist in the prevention of credit card fraud
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent preferred
• One or more years’ experience supervising others, preferably in a live event setting
• Knowledge of sales techniques and practices
• Ability to work independently and as part of a team
• Demonstrated ability to work with, motivate, support and involve employees in accomplishing goals and objectives
• Must be able to communicate clearly and concisely in the English language, both orally and in writing
• Ability to safely and accurately handle and account for large sums of money
• Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
• Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
• Knowledge of Paciolan Ticketing is highly desired.
• Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.