Risevoic
Customer Service
Company : Roche Bros.
Location : Marlborough, MA, 01752
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Customer Service positions in Marlborough often emphasize teamwork and a friendly atmosphere, reflecting local retail culture. Compared to other Massachusetts cities, there's a strong focus on prompt, courteous service, partly due to the community's customer-oriented values and Roche Bros.' commitment to quality interactions.
In Marlborough, Customer Service roles commonly involve standing for extended periods, frequent walking on tile floors, lifting up to 50 lbs, and occasional bending or crouching. This physical engagement aligns with the active pace of retail checkout lanes and maintaining a safe, clean workspace.
Given Marlborough's moderate retail sector size, Roche Bros. experiences steady interest in Customer Service openings. Applicants benefit from showcasing reliability, teamwork, and customer focus, as these traits are highly sought to meet local service standards and maintain customer loyalty.
Employers in Marlborough value candidates who demonstrate integrity, communication skills, and adaptability. Being able to work varied schedules and completing relevant training programs are also crucial, ensuring employees effectively support the dynamic needs of retail customers.
The expected pay range for Customer Service positions at Roche Bros. in Marlborough lies between $15.00 and $17.90 per hour. This reflects Massachusetts’ labor standards and aligns with the company's focus on fair compensation based on experience and qualifications.
At Roche Bros., Customer Service roles emphasize creating a family-like atmosphere, efficient checkout processing, and active participation in loss prevention. The blend of friendly interaction and precision in cash handling sets this position apart from more generic retail roles.
Engagement at Roche Bros. sharpens critical skills like communication, problem-solving, and teamwork. Employees gain valuable experience in cash handling, conflict resolution, and customer relations, forming a solid foundation for advancement within retail management or other customer-focused industries.
Many assume Customer Service roles are low-skill or solely transactional, but they actually require multitasking, emotional intelligence, and attention to detail. Successful associates balance fast-paced checkout duties with genuine customer care, making the role both challenging and rewarding.
Roche Bros. fosters a welcoming environment where employees treat customers like family, reinforcing service excellence. This culture influences daily interactions, encouraging associates to engage positively, maintain store standards, and collaborate effectively to uphold the brand’s reputation.
Yes, Roche Bros. supports growth by allowing cashiers to be promoted to head cashier or service clerk roles, depending on store needs. Employees who demonstrate reliability and team spirit often receive training opportunities and responsibilities beyond basic checkout functions.